Director of Operations / Assistant General Manager at Embassy Suites Louisville Downtown Louisville, KY
Job Overview
Employment Type
Full-time
Benefits
401(k) retirement plan
Employee Discounts
Professional development opportunities
flexible scheduling
Health Insurance
Dental Insurance
Paid Time Off
Job Description
Embassy Suites Louisville Downtown is a prominent hotel located in the vibrant city of Louisville, KY, offering upscale accommodations and exceptional guest services. Known for its blend of comfort, style, and convenience, Embassy Suites is part of the Hilton portfolio, a globally recognized hospitality leader. This hotel not only caters to business and leisure travelers but also provides a welcoming atmosphere that embodies Southern hospitality. The hotel features spacious suites, well-equipped meeting spaces, and a variety of upscale amenities, making it a premier choice for guests visiting downtown Louisville. Embassy Suites Louisville Downtown is committed to delivering outstanding guest experiences... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration, or a related field preferred
- Minimum of 5 years of progressive experience in hotel operations management
- At least 2 years in a leadership role
- Strong leadership abilities
- Excellent communication skills
- Ability to thrive in a fast-paced environment
- Proficiency in Microsoft Office Suite and hotel management software
- Knowledge of industry trends and regulatory requirements
- Flexibility to work evenings, weekends, and holidays
Job Qualifications
- Bachelor's degree in hospitality management, business administration, or a related field preferred
- Minimum of 5 years of progressive experience in hotel operations management, with at least 2 years in a leadership role
- Strong leadership abilities with a proven track record of building and motivating high-performing teams
- Excellent communication, interpersonal, and problem-solving skills
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
- Proficiency in Microsoft Office Suite and hotel management software
- Knowledge of industry trends, best practices, and regulatory requirements
- Flexibility to work evenings, weekends, and holidays as needed
Job Duties
- Oversee and manage the daily operations of all hotel departments including front desk, housekeeping, food and beverage, maintenance, and security
- Develop and implement operational policies and procedures to enhance efficiency, productivity, and guest satisfaction
- Monitor and analyze financial performance, including revenue and expenses, to identify areas for improvement and cost-saving opportunities
- Lead and motivate a diverse team of department heads and staff, providing coaching, training, and performance feedback as needed
- Collaborate with the General Manager and other senior management to develop strategic plans and initiatives to achieve business goals
- Ensure compliance with brand standards, company policies, and local regulations to maintain a safe and welcoming environment for guests and employees
- Foster a culture of teamwork, accountability, and excellence throughout the organization
- Handle guest inquiries, concerns, and complaints in a timely and professional manner, striving to resolve issues and exceed expectations
- Maintain effective communication channels with all departments to facilitate seamless coordination and cooperation
- Stay abreast of industry trends, market conditions, and competitive developments to inform strategic decision-making and maintain a competitive edge
Job Location
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