Director of Operations

Firehouse Subs is a well-established American fast-casual restaurant chain known for its specialty hot subs and commitment to community involvement. Founded by former firefighters, the brand emphasizes not only serving delicious food but also promoting public safety and supporting local communities through its Public Safety Foundation. Firehouse Subs operates numerous locations across the United States, focusing on delivering high-quality products paired with outstanding customer service. The company prides itself on its culture of heart, hustle, and community, creating a positive environment for both employees and guests. Working at Firehouse Subs means joining a passionate team that values hard work, leadership, and making a difference in the neighborhoods it serves.

The role of Director of Operations at Firehouse Subs in Houston, TX, is a critical leadership position responsible for overseeing the operations of approximately five high-performing restaurant locations. This position requires an experienced, people-focused leader who excels in mentoring and developing teams while driving operational excellence and robust financial performance. The Director of Operations will be tasked with ensuring that each location maintains brand standards, delivers exceptional guest experiences, and operates efficiently with optimized labor and food costs. This individual will also lead strategic initiatives including sales growth, inventory management, scheduling, and team engagement, demonstrating a hands-on, people-first management style.

In this role, you will be the catalyst for success, guiding General Managers and their teams towards achieving their goals. Responsibilities include training implementation, cultivating a positive workplace culture, analyzing performance data for continuous improvement, and supporting new store openings and remodels. This opportunity combines leadership, strategic planning, and operational management within a dynamic fast-casual restaurant environment. Firehouse Subs offers a competitive salary and performance-based bonuses to reward your contributions, along with comprehensive benefits including health, dental, and vision insurance, paid time off, and a 401(k) plan with company matching. If you are passionate about leadership, community engagement, and driving operational success, this position provides a rewarding career path within a purpose-driven brand.