Director of Operations

Pet Alliance of Greater Orlando is a leading nonprofit organization dedicated to improving the lives of animals throughout Central Florida. Known for its commitment to animal welfare and community engagement, Pet Alliance operates as a comprehensive animal welfare organization, providing shelter, veterinary care, adoption services, behavior and training programs, and community outreach initiatives. As a trusted entity in the animal care and rescue community, the organization emphasizes high standards of compassion, innovation, and excellence in all aspects of its operations, consistently striving to increase lifesaving outcomes and promote animal well-being.

The Director of Operations at Pet Alliance of Greater Orlando plays a crucial role as a senior leader responsible for the strategic leadership and oversight of all operational aspects. This includes shelter operations, veterinary services, animal care, adoption and intake processes, foster programs, behavior and training services, customer support, facilities management, and other related functions. The director is charged with developing and implementing operational strategies that align resources, staffing, facilities, and systems to advance the organization’s mission effectively. This position is full-time and offers a competitive salary range of $95,000 to $115,000.

In this senior leadership role, the Director of Operations collaborates closely with the Executive Director and leadership team to drive strategic planning, identify opportunities for innovation and growth, and develop scalable programs that enhance the organization’s capacity to save more lives and serve more animals in the community. They are accountable for ensuring operational effectiveness, maintaining the highest standards of animal welfare and veterinary care, and fostering a culture of accountability, compassion, and continuous improvement. The role demands strong analytical skills to utilize operational data, industry benchmarks, and organizational metrics for informed decision-making and resource allocation.

The Director is also tasked with managing operational budgets, overseeing vendor relationships, maintaining facilities, and ensuring compliance with all relevant regulations and professional standards. Building and nurturing a high-performing team of managers and operational leaders is a key aspect of the role, with an emphasis on mentorship, succession planning, and professional development. The Director serves as an influential representative of Pet Alliance within the animal welfare community, staying current with trends, best practices, and innovations to strategically guide the organization’s operations.

Overall, this role is vital in supporting Pet Alliance’s mission to create a more compassionate community where every pet is valued and cared for. The Director of Operations not only ensures that day-to-day functions run smoothly but also steers long-term operational growth and sustainability, enabling Pet Alliance to continue its positive impact throughout Central Florida.