Director of Operations

Cinpolis USA is a leading luxury cinema exhibitor, dedicated to delivering an enhanced movie-going experience through its premium theater concepts, including the renowned "Cinpolis Luxury Cinemas" and "Movie House & Eatery" brands. Headquartered in Dallas, Texas, the company operates 26 luxury and premium theaters across key states such as California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with ambitious plans for further expansion. As part of Cinpolis International, the largest movie theater exhibitor worldwide, Cinpolis USA is deeply committed to innovation within the cinema industry, emphasizing excellence in film presentation, state-of-the-art facilities, and outstanding hospitality. The company’s dedication to redefining theater experiences positions it as a trendsetter in the entertainment sector, continuously elevating guest satisfaction and operational standards.

The role of Sr. Director of Operations at Cinpolis USA is pivotal in maintaining the company’s reputation for luxurious and seamless movie experiences across its diverse portfolio of theaters. Reporting directly to the Chief Operating Officer (COO) and based at the Dallas headquarters, this exempt-level leadership position commands the oversight of regional managers and supports strategic operational initiatives nationwide. The Sr. Director of Operations is responsible for managing day-to-day operations to ensure consistent delivery of superior guest experiences and achievement of business objectives. This leadership role involves defining, implementing, and optimizing policies and procedures that maintain high service standards and operational excellence.

A key component of this role is leading cinema management teams across various locations to drive effective theater administration and operations. The Sr. Director of Operations conducts location audits to assess service model delivery and adherence to administrative processes, ensuring alignment with company standards. This position requires an emphasis on mitigating business risks by ensuring compliance with legal regulations and health and safety standards. Collaboration is fundamental, as the director works closely with functional departmental heads and cross-functional teams to develop strategic plans and roll out corporate-wide initiatives. Key operational metrics such as guest satisfaction, profitability, service-level delivery, and employee engagement are rigorously monitored and acted upon.

In addition to operational oversight, this role places significant focus on people leadership. The Sr. Director of Operations is tasked with recruiting, selecting, and developing theater management and staff, defining success metrics, and overseeing training and professional development programs. Continuous coaching and mentoring, along with formal performance evaluations, are crucial to fostering a motivated and capable team. Working collaboratively with Human Resources, this role also addresses employee performance and behavioral issues in compliance with company policy and legal requirements. The Sr. Director supports and drives activities that promote employee engagement and cultivate a culture aligned with Cinpolis values.

Candidates for this role are expected to have over 10 years of multi-unit experience in the entertainment, restaurant, or hospitality industry, with at least 3 years of supervisory experience. A bachelors degree in Business Administration, Hospitality, or a related field is required. The position demands up to 30% travel to support theater operations and development. Essential skills for success include strong analytical and problem-solving abilities, excellent communication skills, leadership capabilities, and proficiency with Microsoft Office or similar software. The role involves working in a dynamic environment with moderate noise and activity levels typical of cinema venues. Cinpolis USA emphasizes equal employment opportunity, respecting diversity and inclusivity in all hiring and employment practices. Working as the Sr. Director of Operations offers a challenging yet rewarding opportunity to shape the future of luxury cinema experiences while fostering growth and innovation within a supportive leadership team.