Director of Operations

Bellflower, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $130,000.00 - $140,000.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job Description

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. As a global leader in live event services, Legends Global offers a comprehensive suite of integrated solutions that include feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking management. With an extensive network of 450 venues worldwide, hosting over 20,000 events and welcoming 165 million guests annually, Legends Global sets the standard for excellence in the live event industry. The company’s culture emphasizes respect, ambitious thinking, collaboration, and bold action, fostering an inclusive workplace where employees can be authentic, make an impact, and grow their careers. Legends Global's team is unified with the shared goal of delivering winning results every day through collective effort, making it a highly desirable employer in the entertainment and live events sector.

The Director of Operations role at the Long Beach Amphitheater is a critical leadership position within the Operations Department, reporting directly to the General Manager. This salaried exempt role offers a competitive salary range between $130,000 and $140,000, with additional bonus potential, reflecting the importance of the position. The Director of Operations will oversee and coordinate all aspects of the venue’s operations, including engineering, building and grounds, technical services, event services (specifically ADA compliance), public safety, security, IT, custodial services, and parking departments. Key responsibilities encompass ensuring facility readiness and smooth event execution by coordinating between departments and event contractors, implementing and updating policies and procedures to maintain operational excellence, and maintaining timely and clear communication across all teams.

This role demands strong leadership and supervisory skills, as the Director of Operations will manage multiple departmental heads and support staff, implementing preventive maintenance programs, emergency procedures, and risk management policies in compliance with all corporate and regulatory requirements. The Director will also assist in budget preparation, authorize purchases within budget guidelines, conduct inventory management, and oversee compliance with all safety and legal requirements. Negotiation with vendors, unions, contractors, and service providers is essential, ensuring contracts meet event and governmental standards. Additionally, the Director will serve as Manager on Duty as required, managing emergencies and overseeing special projects like construction or remodeling efforts.

Legends Global is committed to offering a supportive and empowering work environment. The Director of Operations benefits from a competitive compensation package, including medical, dental, vision, life, and disability insurance; paid vacation; and a 401k plan, reflecting the company’s dedication to employee well-being and long-term career satisfaction. Employed at the Long Beach Amphitheater, the Director will enjoy working on-site at a prominent venue known for its vibrant entertainment scene and community engagement. This position requires flexible working hours, including nights, weekends, and holidays, to meet the demands of the live events industry and ensure exceptional event delivery.

Job Requirements

Bachelor's degree from technical college with major in management or maintenance engineering
Minimum of 2 years' experience in supervising or managing in a similar facility
Supervisory experience required
Ability to work flexible and extended hours, including nights, weekends, and holidays
Good written, verbal, and interpersonal communication skills
Ability to work with limited supervision and as a team member
Knowledge of Microsoft Office, including Excel
Ability to prioritize and manage multiple projects simultaneously
Excellent organization skills
Professional presentation and work ethic

Job Qualifications

Bachelor's degree from technical college with major in Management or Maintenance Engineering
Minimum of 2 years' experience in Supervising or Managing in a similar facility
Supervisory experience required
Excellent organization skills
Ability to prioritize and to manage multiple projects simultaneously
Good written, verbal, and interpersonal skills required
Ability to interact with all levels of staff including management
Ability to effectively supervise staff
Professional presentation, appearance, and work ethic
Knowledge of Microsoft Office, including Excel
Must be able to learn Maintenance Manager software program
Ability to work with limited supervision and as a team member
Requires ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours

Job Duties

Directs, supervises, and schedules all aspects of Operations, including Engineering
Building and Grounds
Technical Services
Event Services, including ADA compliance
Public Safety
Security
IT
Custodial Services and Parking Departments
Coordinates the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events
Implements and updates facility rules, regulations, policies, and procedures
Provides clear, concise, and timely communication of directives to other departments
Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing
Oversees maintenance of the Physical Plant, systems, equipment, and vehicles
Assists in the preparation of the Annual Operating Budget and recommends a capital budget for 1-year and 5-year long-range repairs and improvements to the facility
Authorizes the requisition of equipment and supplies within budget guidelines
Provides yearly inventory of all equipment
Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed
Develops program to train all employees on Fire/Life Safety, Emergency and OSHA Procedures
Investigates, analyzes, and resolves operational problems and complaints
Conducts periodic staff meetings to discuss procedures, problems, and policy changes
Works closely with the General Manager in the preparation and negotiation of Service Agreements
Reviews contracts for compliance with events and/or government specifications and suitability for occupancy
Negotiates with vendors, unions, contractors and/or service providers
Develops and implement preventive maintenance schedules, emergency procedures, safety, and Risk Management policies in compliance with all Corporate and governmental regulations
Acts as liaison to public utility, environmental, and energy agencies
Assist GM in implementation of any energy saving guidelines
Coordinates and oversees special projects, such as construction, remodeling, or expansion
Plans and directs outside vendors/contractors work to assure compliance with contracts and safety requirements
Serves as MOD (Manager on Duty) as required