Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $116,900.00 - $181,200.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Hyatt Hotels Corporation is a leading global hospitality company known for its commitment to providing exceptional service and luxurious experiences to its guests. With a diverse portfolio of properties spanning the globe, Hyatt has earned a reputation for fostering a work environment that encourages growth, excellence, and innovation. Hyatt associates are recognized for their dedication to upholding the brand's high standards, creating lasting memories for visitors through attentive and personalized service. Hyatt’s culture emphasizes career development, job enrichment, and a supportive workplace where employees are empowered to thrive and succeed. Hyatt's properties range from full-service luxury hotels to boutique properties,... Show More
Job Requirements
- Bachelor's degree or equivalent experience preferred
- Minimum 6 years of progressive hotel operations experience
- At least 5 years in a senior leadership role within food and beverage or rooms division
- Strong leadership and team management skills
- Proven ability to interact with diverse socioeconomic, cultural, disability, and ethnic backgrounds
- Excellent communication skills in English
- Proficiency in Microsoft Word and Excel
- Strong organizational and administrative capabilities
- Experience in hotel pre-opening projects is an asset
- Must demonstrate a service-oriented approach with professional presentation
Job Qualifications
- 6 years or more of progressive hotel operations experience
- Previous hotel pre-opening experience preferred
- Service oriented style with professional presentation skills
- At least 5 years experience in a senior role in a food and beverage or rooms environment
- Proven leadership skills
- Hotel or hospitality degree an asset
- High energy, entrepreneurial spirit, motivational leader
- Effective communicator
- Effective in providing exceptional customer service
- Ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Proficient in Microsoft Word and Excel
- Excellent organizational, interpersonal and administrative skills
- Experience implementing new operation concepts
Job Duties
- Responsible for short and long term planning and the management of the operations in the front and back of the house
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
- Participate in total hotel management as a member of the Hotel Executive Committee
- Implement and maintain food and beverage sales and marketing programs
- Direct and oversee development of employees
- Hire, train, empower, coach and counsel, performance and salary reviews
- Direct the implementation of the payroll, reports, forecasts, inventory and budget
- Coordinate operations with other hotel departments to ensure efficient guest service
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and associate satisfaction
- Exercise quality control for both food and beverage
- Maintain Hyatt standards of service and ensure their implementation
- Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
- Maintain communications with Corporate Staff
- Coach and counsel employees to reflect Hyatt service standards and procedures
Job Location
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