Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $72,200.00 - $129,500.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Company paid life insurance
Company Paid Telemedicine
supplemental life insurance
401k
Hotel Room Discounts
Company Paid Employee Assistance Program
Perks through Benefit Hub
generous time off package
Job Description
The Homewood Suites Keystone at the Crossing is a distinguished hotel that operates under the ownership and management of General Hotels Corporation, a premier hotel management company known for delivering award-winning accommodations across well-recognized hotel brands throughout the Midwest. This establishment prides itself on offering exceptional hospitality services and maintaining high standards of guest satisfaction, making it a preferred choice for travelers seeking a comfortable and memorable stay. Homewood Suites combines the comfort of home with the convenience of hotel services, catering to business travelers, families, and vacationers alike. The hotel’s management team is dedicated to continuous improvement and excellence... Show More
Job Requirements
- Experience in hotel Housekeeping and Front Desk supervisory position is required
- Must be guest focused while being creative and able to problem solve during challenging times
- Must be able to multitask and make difficult decisions on the spur of the moment
- Experience with OnQ PMS or other computer systems is a must
- Guest relation skills are required
- Previous experience working with budgets and P&L is preferred
- Must have valid driver’s license and current insurance
- A minimum of an Associate’s Degree in Hospitality is a plus
- Must speak fluent English and bi-lingual in Spanish is a plus
- Must have reliable transportation
- Must be able to obtain liquor license
- Must have previous hotel experience
Job Qualifications
- Experience in hotel Housekeeping and Front Desk supervisory position
- Guest relation skills
- Experience with OnQ PMS or other computer systems
- Previous experience working with budgets and P&L preferred
- Must speak fluent English
- Associate's Degree in Hospitality is a plus
- Bi-lingual in Spanish is a plus
Job Duties
- Oversees all aspects of the operation and service for the Rooms and Guest Services Departments
- Assure that effective orientation and training for new staff and develop activities for experienced staff
- Provide mentoring, coaching and regular feedback to help improve team member performance and morale
- Support of department managers to include but not limited to greeting guests, covering shifts, providing direction and overseeing all aspects of customer service and property cleanliness
- Work closely with all departments of the hotel to ensure group, guest and employee satisfaction
- Addresses member and guest complaints and advise the General Manager about appropriate corrective actions taken
- Work to ensure guest billing is accurate and to understand job responsibilities and tasks included in the end of the month responsibilities
Job Location
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