Director of Housekeeping

Pacific Hospitality Group is a family-focused company that embraces a unique owner/operator approach, offering distinctive value to both investors and team members. Dedicated to long-term holds, this hospitality group aims to foster sustainable growth by continually expanding its business and nurturing its team members. Their mission revolves around enriching people's lives by delivering memorable guest experiences, contributing to their communities, and honoring God through their operations. Their vision highlights integrity, compliance, value creation, principled entrepreneurship, customer focus, humility, respect, knowledge, change, and fulfillment as foundational guiding principles that drive their success and culture.

The Director of Housekeeping role at Pacific Hospitality Group is an essential leadership position tasked with managing all facets of housekeeping and laundry operations to uphold exceptional cleanliness standards, service quality, and overall guest satisfaction. This role involves overseeing guest rooms, public spaces, restrooms, offices, and meeting or banquet facilities. As a key figure in delivering top-tier guest service, the Director ensures that all cleanliness and service standards meet the company’s high benchmarks while also maintaining financial profitability.

This leadership role is responsible for building, managing, and motivating successful teams within the department, ensuring proper training, performance management, and overall departmental success. The Director provides guidance and directions to supervisors and lead personnel, coordinating work plans, appraising performance, rewarding excellence, and addressing disciplinary actions when necessary. They also handle recruitment processes including interviewing and hiring team members to meet staffing needs, and ensure compliance with company policies and applicable laws.

Additional responsibilities include monitoring customer satisfaction trends and quickly addressing concerns or complaints to maintain high service levels. The Director collaborates closely with other departments such as Engineering to ensure the maintenance and upkeep of all hotel rooms and public areas. Safety and regulatory compliance are paramount, with responsibilities extending to enforcing OSHA safety standards, proper handling and training regarding hazardous materials, and ensuring team members wear required personal protective equipment.

This role requires excellent leadership, communication, and customer service skills. The Director must be adept at problem-solving, scheduling, counseling, and performance evaluation. It is vital that the person in this role remains calm under pressure, especially during busy periods or emergency situations. They also participate actively in capital improvement projects, budget decisions related to merit increases or promotions, and operational reporting to monitor occupancy, expenses, and customer satisfaction metrics.

The position demands a professional demeanor, a commitment to maintaining a safe and clean working environment, flexibility with working schedules including weekends, holidays, and alternate shifts, and the ability to perform certain physical tasks such as lifting, standing for extended periods, and exposure to environmental factors within housekeeping and laundry areas.

This full-time leadership position offers a competitive salary range from $100,000 to $125,000 annually, underlining the pivotal importance of the role within Pacific Hospitality Group’s organizational structure. The group adheres to an equal employment opportunities policy, ensuring a discrimination-free work environment for all team members and applicants, aligned with federal, state, and local laws.