Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
employee wellness program
Job Description
The hiring establishment is a luxury resort hotel known for its exceptional service and commitment to maintaining the highest standards of cleanliness and guest satisfaction. This prestigious hotel offers a wide array of world-class amenities and accommodations, catering to discerning guests who expect superior hospitality. The hotel is renowned for its elegant ambiance, tranquil surroundings, and meticulous attention to detail, making it a preferred destination for both leisure and business travelers. Operating in a highly competitive market, the resort focuses on delivering an unmatched guest experience, supported by a dedicated and professional team that upholds the hotel’s reputation for excellence.
The role being offered is for a Housekeeping Manager who will oversee and ensure the smooth and efficient operation of the housekeeping department within the resort. This full-time position is integral to maintaining the cleanliness, orderliness, and overall attractiveness of the entire establishment, including guest rooms, public areas, and employee spaces. The Housekeeping Manager will be responsible for upholding the resort’s superior housekeeping standards, managing staff, coordinating schedules, and maintaining budgetary controls to support seamless operations. The position demands a high level of organizational and leadership skills, with a strong focus on training, motivating, and supervising the housekeeping team to consistently meet and exceed guest expectations.
The Housekeeping Manager will conduct inspections and walkthroughs regularly to ensure that all areas of responsibility are maintained to the highest quality standards. The role includes reviewing daily arrivals, departures, special requests, and VIP considerations to ensure tailored and attentive service. This involves overseeing the management of linens, uniforms, laundry operations, and janitorial services to ensure impeccable cleanliness throughout the resort. Additionally, the manager will establish procedures and standards for housekeeping duties, schedule staff appropriately based on occupancy forecasts, and monitor departmental performance against monthly budgets and service score targets.
Cost control measures are a critical aspect of this role, requiring the Housekeeping Manager to oversee labor expenses, supplies, and operating costs to ensure fiscal responsibility without compromising service quality. The manager will also collaborate closely with other departments, such as Engineering and Management, to handle maintenance requests, renovations, and equipment needs. Selecting new furnishings, investigating cleaning innovations, and conducting inventories also fall under their purview, ensuring the resort remains in top condition.
This role demands excellent communication skills to effectively present information, handle guest relations, and prepare reports and manuals. Familiarity with property management systems like PMS and operational tools such as HotSOS, along with strong Microsoft Office skills, particularly Excel, are essential. The physical nature of the job requires the ability to stand, walk, lift up to 25 pounds, and engage in various movements like stooping, kneeling, and climbing as needed.
The ideal candidate will possess a bachelor’s degree or equivalent experience, with three to five years in a comparable luxury hotel housekeeping management role. This position offers a dynamic work environment with opportunities to impact guest satisfaction directly through superior housekeeping management. It calls for a proactive, detail-oriented professional dedicated to maintaining the highest standards of hospitality and cleanliness at the resort.
The role being offered is for a Housekeeping Manager who will oversee and ensure the smooth and efficient operation of the housekeeping department within the resort. This full-time position is integral to maintaining the cleanliness, orderliness, and overall attractiveness of the entire establishment, including guest rooms, public areas, and employee spaces. The Housekeeping Manager will be responsible for upholding the resort’s superior housekeeping standards, managing staff, coordinating schedules, and maintaining budgetary controls to support seamless operations. The position demands a high level of organizational and leadership skills, with a strong focus on training, motivating, and supervising the housekeeping team to consistently meet and exceed guest expectations.
The Housekeeping Manager will conduct inspections and walkthroughs regularly to ensure that all areas of responsibility are maintained to the highest quality standards. The role includes reviewing daily arrivals, departures, special requests, and VIP considerations to ensure tailored and attentive service. This involves overseeing the management of linens, uniforms, laundry operations, and janitorial services to ensure impeccable cleanliness throughout the resort. Additionally, the manager will establish procedures and standards for housekeeping duties, schedule staff appropriately based on occupancy forecasts, and monitor departmental performance against monthly budgets and service score targets.
Cost control measures are a critical aspect of this role, requiring the Housekeeping Manager to oversee labor expenses, supplies, and operating costs to ensure fiscal responsibility without compromising service quality. The manager will also collaborate closely with other departments, such as Engineering and Management, to handle maintenance requests, renovations, and equipment needs. Selecting new furnishings, investigating cleaning innovations, and conducting inventories also fall under their purview, ensuring the resort remains in top condition.
This role demands excellent communication skills to effectively present information, handle guest relations, and prepare reports and manuals. Familiarity with property management systems like PMS and operational tools such as HotSOS, along with strong Microsoft Office skills, particularly Excel, are essential. The physical nature of the job requires the ability to stand, walk, lift up to 25 pounds, and engage in various movements like stooping, kneeling, and climbing as needed.
The ideal candidate will possess a bachelor’s degree or equivalent experience, with three to five years in a comparable luxury hotel housekeeping management role. This position offers a dynamic work environment with opportunities to impact guest satisfaction directly through superior housekeeping management. It calls for a proactive, detail-oriented professional dedicated to maintaining the highest standards of hospitality and cleanliness at the resort.
Job Requirements
- Physical ability to stand, walk, talk, hear frequently
- Ability to occasionally sit, use hands, reach, climb, stoop, kneel, crouch, and lift up to 25 pounds
- Excellent verbal and written communication skills
- Ability to present information effectively to managers, clients, and customers
- Competence in writing reports, correspondence, and procedure manuals
- Ability to read and interpret general business, technical, and governmental documents
- Proficiency with property management systems and Microsoft Office
- Adherence to housekeeping procedures and house rules
Job Qualifications
- Bachelor’s degree from a four-year college or university or equivalent experience
- Three to five years related experience in a luxury hotel housekeeping management position
- Strong organizational and leadership skills
- Ability to train and motivate staff effectively
- Excellent verbal and written communication skills
- Proficiency with PMS, HotSOS, and Microsoft Office especially Excel
- Ability to write reports and business correspondence
- Capacity to analyze and interpret business and technical materials
Job Duties
- Manage overall cleanliness and orderliness of hotel including guest rooms, public and team member areas
- Review daily arrivals, departures, VIPs, special requests, and room assignments
- Perform regular inspections and walkthroughs to ensure quality standards
- Maintain housekeeping standards for guest rooms, linens, laundry, janitorial department, and overnight cleaning
- Establish standards, procedures, and schedules for housekeeping staff to ensure adequate service
- Monitor department performance against budgets and service score goals
- Hire, train, schedule, discipline, and retain qualified housekeeping personnel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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