Director of Housekeeping

The Ritz-Carlton, located at 2121 McKinney Ave, Dallas, Texas, is a distinguished luxury hotel renowned for delivering exceptional hospitality experiences worldwide. As part of Marriott International, a global leader in the hospitality industry, The Ritz-Carlton epitomizes the highest standards of luxury service. With over 100 award-winning properties globally, The Ritz-Carlton Ladies and Gentlemen create lifelong memories for guests by offering rare and special luxury service characterized by thoughtfulness, creativity, and compassion. This esteemed establishment values a diverse and inclusive workforce and is committed to equal opportunity employment, fostering an environment where unique backgrounds are celebrated and respected. The hotel's culture is built on its foundational Gold Standards, including the Employee Promise, Credo, and Service Values, which collectively guide all team members to continually improve service and support the brand's prestigious reputation.

The role of Housekeeping Manager at The Ritz-Carlton Dallas is a full-time management position offering an annual salary range of $80,000 to $103,000, along with bonus eligibility. This pivotal role involves overseeing all housekeeping functions and staff to ensure that guest rooms, public spaces, and employee areas are impeccably clean and well maintained. The Housekeeping Manager is responsible for directing daily operations, from staffing and budget management to inventory control and quality inspections. A critical aspect of the role is striving to maximize both guest and employee satisfaction while driving the department's financial performance. This position requires a hands-on leader who not only manages but also works alongside their team to uphold the highest housekeeping standards and execute continuous improvements.

In addition to operational oversight, the Housekeeping Manager engages in human resource activities such as training new room attendants, fostering open and collaborative relationships among employees, managing schedules and attendance, and administering disciplinary procedures fairly and consistently. The role demands an individual committed to promoting exceptional customer service by setting a positive example, empowering employees, and actively addressing guest concerns. Regular participation in departmental meetings ensures alignment with overarching property goals and fosters a culture of continuous improvement focused on service excellence. Joining The Ritz-Carlton team means embracing an opportunity to work where you can do your best work, begin your purpose, belong to a global team, and become the best version of yourself.