Director of Guest Experience

Four Seasons is a global leader in luxury hospitality, renowned for its commitment to outstanding service and exceptional guest experiences. Powered by a passionate and dedicated team, Four Seasons strives to create memorable moments for guests, residents, and partners across its iconic properties worldwide. The company's foundation rests on a culture of mutual respect, continual growth, and fostering a work environment that encourages employees to push their limits while upholding values of genuine care and professionalism. At the heart of Four Seasons' philosophy is the belief that luxury is defined by heartfelt service and connections that last a lifetime. This dedication to excellence is reflected in every aspect of the company, from its world-class hotels and resorts to its innovative employee experience programs designed to empower and inspire its people.

Located in the prestigious Beverly Hills, the Beverly Wilshire, a Four Seasons Hotel, stands as an emblem of luxury and elegance. Since opening its doors in 1928, this landmark hotel has attracted celebrities, royalty, and international elites, drawn by its exceptional service, prime location at the intersection of Wilshire Boulevard and Rodeo Drive, and breathtaking surroundings. The property combines the charm of tradition with modern sophistication, offering guests an unparalleled experience enriched by its proximity to high-end shopping, fine dining, and cultural landmarks that define the area.

The role of Director of Guest Experience at Beverly Wilshire presents a unique opportunity to lead and elevate guest services at this iconic property. This leadership position is entrusted with managing VIP guests, ensuring their unique needs and preferences are anticipated and met through seamless coordination across all hotel departments. The Director reports directly to the Director of Rooms and plays a vital role in maintaining the hotel’s high standards of luxury and personalized service. Key responsibilities include overseeing elite guest stays, coordinating special amenities, supervising a dedicated team responsible for guest relations, and acting as the face of the guest experience during peak times to ensure every moment is extraordinary.

The Director of Guest Experience is expected to be proactive in problem-solving, adept at managing complex guest requests, and efficient in navigating operational challenges. They also serve as the butler for the penthouse suite when occupied, reflecting the level of personalized attention expected at Four Seasons properties. This position demands a candidate who exhibits strong leadership, impeccable guest service skills, and the ability to foster exceptional communication across teams. The role requires a college degree, preferably in hospitality, with 3-5 years of luxury hotel experience and supervisory expertise. Proficiency in MS Office and other common business software, along with multi-lingual abilities especially in French, Italian, or Spanish, are highly valued.

With a competitive salary range of $97,000 to $107,000, the position offers a chance to be part of a prestigious institution that values diversity, equity, and inclusion, encouraging applications from minorities, women, veterans, and individuals with disabilities. Joining the Beverly Wilshire team means becoming part of a respected legacy that blends heritage with innovation, where every team member contributes to creating lasting impressions that define the Four Seasons experience. For professionals passionate about luxury hospitality and guest relations, this role represents a rewarding challenge and a chance to thrive within one of the most revered names in the industry.