Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $114,000.00 - $148,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Tuition Assistance
flexible spending accounts
Job Description
The Westin Galleria Houston is a renowned upscale hotel located in the heart of Houston, Texas. As part of Marriott International, one of the largest and most respected hospitality companies globally, The Westin Galleria Houston offers guests an exceptional experience centered around comfort, wellness, and impeccable service. The hotel boasts a prime location adjacent to the Galleria shopping center, providing guests with access to numerous dining, entertainment, and retail options. Known for its commitment to wellness and guest satisfaction, The Westin brand aims to empower travelers to maintain their well-being on the road, delivering an experience that allows guests to... Show More
Job Requirements
- 2-year degree from an accredited university in business administration, marketing, hotel and restaurant management, or related major
- 4 years of experience in sales and marketing or related professional area
- or 4-year bachelor’s degree in business administration, marketing, hotel and restaurant management, or related major
- 2 years of experience in sales and marketing or related professional area
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- ability to work collaboratively across departments
- proficiency in sales forecasting and budget management
- results-oriented mindset
- customer service focus
- ability to mentor and develop sales associates
Job Qualifications
- 2-year degree from an accredited university in business administration, marketing, hotel and restaurant management, or related major
- 4 years of experience in sales and marketing or related professional area
- 4-year bachelor’s degree in business administration, marketing, hotel and restaurant management, or related major
- 2 years of experience in sales and marketing or related professional area
- demonstrated skills in supervising a team
- group sales experience
Job Duties
- Functions as the leader of the property’s group sales effort for properties with a significant number of events over 300 peak rooms
- solicits, books and develops local group business
- recommends booking goals for sales team members
- develops and manages group sales revenue and operation budgets, and provides forecasting reports
- works with management team to create and implement a group sales/marketing plan addressing revenue, customers and market
- assists with selling, implementation and follow-through of group sales promotions
- executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards
- executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence)
- participates in and practices daily service basics of the brand
- coordinates and deploys group sales resources on-property to monitor the pull-through and sustainment of sales strategies and selling solutions
- verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service
- manages the property’s reactive and proactive group sales efforts
- monitors the effective resolution of guest issues that arise from the sales process
- maintains successful performance by increasing revenues, controlling expenses and providing a return on investment
- implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process
- maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events
- performs other duties as assigned to meet business needs
- works collaboratively with off-property sales channels to verify property needs are met and sales efforts are complementary
- interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments to maintain guest satisfaction
- executes exemplary customer service to drive customer satisfaction and loyalty by assisting customers and monitoring their satisfaction before and during their programs/events
- serves customers by understanding their needs and recommending appropriate features and services that best meet and exceed expectations
- gains understanding of the hotel’s primary target customer and service expectations
- develops a close working relationship with operations to execute strategies at the hotel level
- manages and directs the on-property group sales effort to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market
- works with the Director of Sales and Marketing to establish understanding of sales strategy and effective implementation
- partners with Human Resources to attract, develop and retain the right people to support market priorities
- creates effective structures, processes, jobs and performance management systems
- sets goals and expectations for direct reports using the Leadership Performance Process, aligns performance and rewards, addresses performance issues and holds staff accountable
- forecasts talent needs and manages talent acquisition with HR to minimize turnover
- supports tools and training resources to educate sales associates on winning catering solutions
- champions leadership development and workforce planning by developing diverse, high-caliber talent
- identifies, trains and mentors group sales associates
- transfers functional knowledge to other discipline managers
- shares responsibility for achieving group revenue goals, guest and associate satisfaction
- provides day-to-day leadership oversight to build long-term, value-based customer relationships enabling sale objectives achievement
Job Location
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