Director of General Services & Hospitality

Acts Retirement-Life Communities is a leading not-for-profit organization specializing in resort-style continuing care senior living communities. With a proud presence across 28 communities in nine states and a dedicated team of over 8,500 members, Acts delivers a lifestyle that emphasizes comfort, convenience, and comprehensive services. Their offerings include independent living, assisted living, and skilled nursing services, supported by on-campus amenities such as casual and fine dining venues, beauty salons, fitness centers, security services, healthcare programs, and diverse activity options. Acts fosters a culture grounded in Loving-Kindness, appreciating the diverse backgrounds and talents of its workforce, and is deeply committed to diversity, equity, and inclusion in the workplace. The organization ensures equal employment opportunities for all qualified candidates, welcoming individuals without regard to race, color, religion, age, gender identity or expression, sexual orientation, national origin, disability status, veteran status, or any legally protected characteristics. Acts also emphasizes compliance with relevant background screening regulations to maintain the safety and well-being of its community members.

The Director of General Services & Hospitality role at Acts is a pivotal leadership position requiring a seasoned professional with extensive hospitality management experience. This role is responsible for overseeing all operational, quality, and resident-focused aspects within the community. The Director provides leadership and direction to staff across various departments including culinary services, property management, environmental services, security, and transportation. A key focus of this role is to ensure delivery of outstanding service that aligns with or exceeds the service and sales benchmarks set by senior management. The incumbent manages compliance with federal, state, and local regulations and is accountable for budgetary performance and maintaining the physical plant's appearance and functional operations. Acting as a guardian of service excellence, they ensure the smooth daily delivery of amenities and resident-oriented services such as fine and casual dining, beauty salons, fitness centers, security, transportation, and grounds maintenance. The Director’s leadership fosters a positive community environment that supports the mission and vision of Acts. This full-time position offers a competitive salary range from $117,760 to $153,718 annually, with the starting rate dependent on skills and experience. The role also comes with access to a comprehensive benefits package, illustrating Acts' commitment to supporting employee well-being and professional growth. The position is ideal for a seasoned hospitality professional with a passion for senior living and a track record of excellence in luxury or high-end resort operations.