Job Overview
Benefits
Medical Coverage
dental coverage
vision coverage
Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match
Job Description
Cadillac Hotel & Beach Club is a prestigious oceanfront resort boasting 357 rooms, located in the vibrant Mid-Beach area of Miami. This luxurious property harmoniously merges iconic Art Deco design with modern amenities, creating an inviting and unique ambiance for our guests. As part of the esteemed Autograph Collection Hotels, the Cadillac Hotel offers an experience inspired by the European Riviera, infused with the lively spirit and energy characteristic of Miami. With direct beach access, two stunning resort-style pools, and elevated dining options, the resort is dedicated to providing guests with an exceptional stay marked by comfort, elegance, and memorable experiences.
At Cadillac Hotel & Beach Club, we believe that each team member plays a crucial role in delivering personalized hospitality. The resort fosters a culture of collaboration, professionalism, and commitment to excellence, ensuring that every guest encounter is meaningful and special. Our dedication to quality service and guest satisfaction sets us apart in the competitive hospitality landscape, making us a preferred destination for travelers seeking a blend of style, luxury, and the warmth of Miami’s dynamic atmosphere.
We are seeking a visionary and energetic Director of Front Office to join our leadership team. This pivotal role is designed for an individual passionate about creating outstanding guest experiences and leading a high-performing front office team. As the Director of Front Office, you will oversee all aspects of front desk operations, ensuring smooth guest check-ins and check-outs while exceeding guest expectations at every interaction. Your leadership will inspire a frontline team of professionals who are dedicated to providing exceptional service and fostering guest loyalty.
In this role, you will be responsible for developing and implementing strategies that elevate guest satisfaction and promote a positive work environment. You will manage front office revenue and expenses strategically to meet financial targets, while collaborating closely with other departments to ensure a seamless, coordinated guest journey throughout their stay. Upholding and advancing high standards of service quality, operational efficiency, and professionalism will be central to your responsibilities.
The successful candidate will stay current with hospitality industry trends and introduce innovative practices to consistently enhance the guest experience at the Cadillac Hotel & Beach Club. This role offers a unique opportunity to contribute to a renowned luxury hotel where your leadership can make a tangible impact. Joining our team means becoming part of a vibrant culture committed to excellence, growth, and redefining quality hospitality. Apply now to embark on an exciting and fulfilling career as the Director of Front Office with Cadillac Hotel & Beach Club, part of the Davidson Hospitality Group, a leader in hospitality management.
At Cadillac Hotel & Beach Club, we believe that each team member plays a crucial role in delivering personalized hospitality. The resort fosters a culture of collaboration, professionalism, and commitment to excellence, ensuring that every guest encounter is meaningful and special. Our dedication to quality service and guest satisfaction sets us apart in the competitive hospitality landscape, making us a preferred destination for travelers seeking a blend of style, luxury, and the warmth of Miami’s dynamic atmosphere.
We are seeking a visionary and energetic Director of Front Office to join our leadership team. This pivotal role is designed for an individual passionate about creating outstanding guest experiences and leading a high-performing front office team. As the Director of Front Office, you will oversee all aspects of front desk operations, ensuring smooth guest check-ins and check-outs while exceeding guest expectations at every interaction. Your leadership will inspire a frontline team of professionals who are dedicated to providing exceptional service and fostering guest loyalty.
In this role, you will be responsible for developing and implementing strategies that elevate guest satisfaction and promote a positive work environment. You will manage front office revenue and expenses strategically to meet financial targets, while collaborating closely with other departments to ensure a seamless, coordinated guest journey throughout their stay. Upholding and advancing high standards of service quality, operational efficiency, and professionalism will be central to your responsibilities.
The successful candidate will stay current with hospitality industry trends and introduce innovative practices to consistently enhance the guest experience at the Cadillac Hotel & Beach Club. This role offers a unique opportunity to contribute to a renowned luxury hotel where your leadership can make a tangible impact. Joining our team means becoming part of a vibrant culture committed to excellence, growth, and redefining quality hospitality. Apply now to embark on an exciting and fulfilling career as the Director of Front Office with Cadillac Hotel & Beach Club, part of the Davidson Hospitality Group, a leader in hospitality management.
Job Requirements
- 2 years prior departmental management experience in front office or related disciplines
- ability to manage and lead each discipline of the department independently
- prior cash handling experience
- ability to communicate effectively with the public and other team members
- read, write and speak English fluently
- computer experience
- proficient in Opera PMS, Micros and Microsoft Office
Job Qualifications
- 2 years prior departmental management experience in front office or related disciplines
- time management and negotiation skills
- ability to manage and lead each discipline of the department independently
- ability to manage according to employment and Innkeeper laws of the jurisdiction
- prior cash handling experience necessary
- ability to communicate effectively with the public and other team members
- read, write and speak English fluently
- computer experience required
- proficient in Opera PMS, Micros and Microsoft Office
Job Duties
- Lead and inspire a team of front office professionals to deliver exceptional guest service
- ensure smooth check-in and check-out processes for guests, exceeding their expectations
- develop and implement strategies to enhance guest satisfaction and loyalty
- foster a positive and engaging work environment, promoting teamwork and professional growth
- monitor and manage front office revenue and expenses to achieve financial goals
- collaborate with other departments to ensure seamless guest experiences
- implement and maintain high standards of service, efficiency, and professionalism
- stay current with industry trends and implement innovative practices to enhance guest experiences
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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