Director of Front Counter & Dining Room

Chick-fil-A at Fox Chapel, Pittsburgh, PA, is a well-established and highly regarded fast-food restaurant known for its commitment to exceptional customer service and quality food. As part of the Chick-fil-A family, this location upholds the brand's core mission to intentionally care for every guest by consistently delivering the best food, service, and team experience every day. Their philosophy centers on positively influencing the community and achieving success through caring for people by giving their very best. This dedication fosters a welcoming and motivating work environment where employees are encouraged to grow personally and professionally.

The role of Director of Front Counter & Dining Room at Chick-fil-A Fox Chapel is designed for a senior leader who is passionate about operational excellence and possesses strong leadership skills in fast-paced, customer-service environments. This position requires not only managing shift operations but also overseeing the overall front-of-house service to ensure that guests receive great food, served fast, friendly, and accurately. As a Director, you will be responsible for leading, coaching, and tracking team and leader performance during opening and closing shifts, while also maintaining excellent communication and operational standards that meet Chick-fil-A's brand values.

This full-time role requires availability from 6:00 AM to 11:00 PM, Monday through Saturday, and involves a competitive pay rate starting at $28.00 per hour with additional incentive opportunities. Candidates must have 1-2 years of prior managerial experience and should be comfortable working both front-of-house and back-of-house operations. The Director will play a pivotal role in managing team members, facilitating training and development, ensuring inventory and facility standards, and leading special projects. The role is vital in maintaining a clean, organized, and efficient restaurant environment, leading improvements in speed of service and accuracy, and promoting a positive, team-oriented culture.

With a strong emphasis on leadership development, Chick-fil-A Fox Chapel offers numerous benefits such as health, vision, and dental insurance, paid time off, a uniform stipend, scholarship opportunities, employee discounts, and access to training resources. The role also provides opportunities for career advancement and fosters continuous leadership skill development. Responsibilities include detailed operational oversight, change management to enhance service speed and quality, and cultivating a work atmosphere rooted in respect, motivation, and genuine hospitality.

Overall, the Director of Front Counter & Dining Room position at Chick-fil-A Fox Chapel is an exciting opportunity for individuals eager to advance their leadership career in the food service industry. It offers an inclusive and nurturing environment where the drive to serve others and commitment to operational excellence are highly valued and rewarded. Ideal candidates will be self-motivated, team-oriented, and possess a contagious positive attitude, ready to contribute to the ongoing success of this esteemed establishment.