Director of First Impressions

Carlton Senior Living is a dedicated community focused on enriching the lives of older adults by offering personalized care in a warm and supportive environment. As a senior living provider, Carlton prioritizes creating a nurturing atmosphere where residents are surrounded by love, kindness, and attentive care. The organization recognizes the importance of having passionate and compassionate individuals who are committed to helping residents live their lives to the fullest. Carlton believes that happy employees lead to happy residents, and this philosophy drives its approach to staffing and workplace culture. The company provides hands-on training, career advancement opportunities, and attractive employee benefits to ensure team members feel valued and supported within their roles.

The position available at Carlton Senior Living is for a Receptionist, a vital role deemed the "Director of First Impressions." This position involves warmly greeting visitors, residents, and families with professionalism while delivering accurate information and directions. The receptionist is responsible for answering and directing phone calls, monitoring emergency systems, and responding promptly to requests, maintaining a high level of customer service throughout. Beyond front desk duties, this role supports administrative tasks such as maintaining resident records, managing the mail, and coordinating with the maintenance and other departments. This role also assists with event coordination, guest arrangements, and marketing material preparation alongside Sales and Activities teams. Maintaining a clean and organized front desk, promoting a professional appearance, and staying informed about community events are essential to keeping residents and guests engaged. Additionally, the receptionist supports safety protocols and emergency plans, including elopement prevention practices, fostering a warm and collaborative atmosphere with residents, families, and team members.

The working schedule for this position includes shifts on Sundays and Mondays from 2:30 PM to 9:00 PM, with a competitive pay range between $17.00 and $18.00 per hour. Employees enjoy a comprehensive benefits package including annual raises, anniversary bonuses, immediate pay, fitness and education reimbursements, complimentary employee meals, opportunities for additional pay increases such as through referrals and mentorship roles, holiday pay, sick and vacation time, and medical, dental, and vision insurance. This role is ideal for individuals who are at least 18 years old, have strong communication skills, and are comfortable using basic computer applications such as Microsoft Office, email, and scheduling systems. Prior administrative experience is preferred but not mandatory, as the company is willing to train the right candidate who embodies its culture of caring and dedication to enhancing senior living experiences.