DIRECTOR OF EVENTS

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development programs

performance bonuses

Job Description

Hyatt is a globally recognized hospitality company known for delivering exceptional guest experiences and premium services across its portfolio of luxury hotels, resorts, and residences. With a strong emphasis on caring and attentive associates, Hyatt is dedicated to creating meaningful experiences that resonate with guests and set the brand apart in the competitive hospitality industry. Hyatt properties are designed not only to accommodate guests but to provide memorable events and personalized service that encourages loyalty and repeat visits. This commitment to excellence has established Hyatt as a leader in the hotel industry, fostering a work culture that values diversity, collaboration, and growth for its associates.

The Director of Events at Hyatt is a pivotal role within the hotel’s Executive Committee, offering high visibility and direct interaction with senior and corporate leadership. Reporting directly to the Director of Sales & Marketing, the Director of Events is responsible for overseeing the entire Event Sales and Event Planning functions, ensuring that all events uphold Hyatt’s exquisite standards and contribute to achieving the property’s financial and guest satisfaction goals. This position involves managing and training a dedicated team of Event Managers and administrative staff, aligning the department's operations with broader hotel objectives and budgets. The Director’s ability to strategize, execute, and innovate both short and long-term event planning initiatives directly influences the hotel’s success.

The role demands a proactive and dynamic leader comfortable with handling administrative duties and exceptional in achieving booking goals, both individually and through collaboration with the events team. A deep understanding of event sales, from conceptualization to execution, is essential, alongside a knack for developing creative and profitable menus in coordination with the culinary team. The Director of Events leads marketing efforts for catering revenues, ensuring that all event business is thoroughly evaluated and serviced at a high standard. Additionally, the Director collaborates closely with banquet managers and their teams to enhance the quality and execution of events, ensuring each gathering meets Hyatt’s renowned hospitality standards.

This position is more than just a job; it reflects the Hyatt Touch—a commitment to superior service, customer relationships, and operational excellence. Joining Hyatt means entering an environment that demands exceptional performance yet offers significant rewards in career opportunities, job enrichment, and a supportive workplace culture. If you are ready to embrace this challenge, Hyatt is ready to welcome you to its team, where your leadership will shape extraordinary experiences and drive the future success of the property.

Job Requirements

Bachelor's degree or equivalent experience in hospitality management or related field
Minimum of 3 years experience in hotel event sales and planning preferably in upscale or luxury hotels
Proven track record of achieving and exceeding sales goals
Strong leadership and team management skills
Exceptional customer service orientation and interpersonal abilities
Ability to develop and implement effective marketing and sales strategies
Proficient with Microsoft Office applications including Word and Excel
Excellent communication skills in English both written and verbal
Ability to work collaboratively with cross functional teams and hotel leadership
Flexibility to work evenings weekends and holidays as needed

Job Qualifications

Demonstrated ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds
3+ years or more of progressive hotel event sales and planning experience typically with Hyatt preferably with an emphasis in event sales
Previous hotel pre-opening experience preferred
Service oriented style with professional presentation skills
Hotel hospitality degree an asset
High energy entrepreneurial spirit motivational leader effective communicator effective in providing exceptional customer service and ability to improve bottom line
Clear concise written and verbal communication skills in English
Proficient in Microsoft Word and Excel
Excellent organizational interpersonal and administrative skills
Ability to maintain communications with hotel leadership team

Job Duties

Responsible for short and long term planning and the management of event sales and event planning including team and individual revenue contribution
Develop and recommend the budget marketing plans and objectives and manage within those approved plans
Maintain or exceed budgeted sales and profits in all event areas
Develop and implement effective marketing plans for generating catering revenues
Evaluate each piece of event business to ensure it can be properly serviced
Monitor sales performance of event sales managers
Put together creative and innovative menus based on skills of the kitchen
Work closely with chef on pricing specialty menus
Train supervise and work with event staff to solicit and book banquet and event functions as well as plan merchandise and execute the functions
Work closely with banquet manager and their team to ensure quality levels are met and enhance banquet set-ups
Lead event team to build long term value based customer relationships that enable achievement of hotel event sales objectives
Administer all phases of the event department including sales planning marketing servicing and administrative procedures
Coach and counsel employees to reflect Hyatt service standards and procedures