Director of Event Management

Marriott International is a globally renowned hospitality company recognized for its commitment to delivering exceptional guest experiences and operational excellence across its diverse portfolio of hotels and resorts. With a rich heritage and a focus on innovation, Marriott International consistently sets industry standards for quality, service, and customer satisfaction. The company is dedicated to creating welcoming environments where associates thrive and guests enjoy memorable stays. As a leader in the hospitality industry, Marriott International offers a dynamic working atmosphere, growth opportunities, and a commitment to diversity and inclusion. This role is situated within the event management division, a critical segment of Marriott’s operations that encompasses event planning, banquets and catering, event service, and event technology, including destination management where applicable. The position operates as the strategic business leader overseeing these interconnected departments, ensuring the seamless execution of all property events from sales through operations and back to sales. The primary focus is to meet and exceed the expectations of the brand's target customers by delivering superior event experiences, driving growth in event revenue, and maximizing the financial performance of the department. This role is pivotal in developing and implementing comprehensive departmental strategies aligned with Marriott's brand service initiatives and broader business objectives. Furthermore, the position entails managing event management operations and budgets, overseeing compliance with food handling and sanitation standards, ensuring maintenance of meeting spaces and related assets, and leading the event planning team to achieve operational excellence. A key aspect of the role is to foster a high-performing leadership team by setting clear expectations, communicating strategic goals effectively, and driving accountability for service behaviors that align with product and service delivery standards. The candidate will also be expected to identify business success drivers, integrate departmental goals into broader property plans, and ensure the execution of brand and regional initiatives. Furthermore, the role includes managing profitability by introducing competitive ideas, encouraging innovation and calculated risk-taking for revenue generation, and fostering relationships with external vendors to enhance the event experience and revenue opportunities. Exceptional customer service is at the forefront, with a responsibility to create an atmosphere that consistently exceeds guest expectations and to consult with customers to ascertain event objectives. The role also involves key human resources functions, including ensuring compliance with laws, reviewing and adjusting event operations annually, overseeing staffing levels to meet service needs, managing emergency procedures, and maintaining open communication within event operations teams. Marriott International’s commitment to equal opportunity and inclusion is a foundational element of its employment practices. The company values the unique backgrounds, talents, and experiences of its associates and is dedicated to fostering an environment free from discrimination on any protected basis, thereby enabling all employees to access opportunities for growth and success within the organization.