Director Front Office

Montage International is a distinguished luxury hospitality company renowned for its exceptional hotel and resort experiences. With a commitment to excellence and a passion for creating memorable guest experiences, Montage International has established a culture that encourages employees to live their passion and bring their unique talents to the forefront. As a leader in the hospitality industry, the company prides itself on its innovative approach, supportive work environment, and dedication to providing unparalleled service standards. Whether it is through elegant accommodations, extraordinary service, or thoughtful amenities, Montage International consistently delivers quality that exceeds expectations.

The Director of Front Office at Montage International plays a pivotal role in ensuring the seamless operation of the hotel's guest reception, guest services, reservations, and concierge departments. This position requires a strategic leader and an active business partner who contributes to achieving the company's goals, objectives, vision, mission, and values. The Director of Front Office is responsible not only for managing daily operations but also for fostering an environment of engagement, training, and professional growth among associates.

In this role, the Director of Front Office is tasked with creating and implementing comprehensive department training programs, managing recruitment processes, orchestrating innovative pre-shift meetings, and ensuring robust associate engagement. A significant aspect of the role includes financial stewardship, where the director reviews daily financial and labor reports, oversees the department's P&L statements, and adjusts operational strategies to meet the annual budget and forecast targets. This results-driven focus helps promote profitability and operational efficiency, critical for long-term success.

In addition to operational management, the Director of Front Office ensures that the guest arrival and departure experiences not only meet but consistently exceed guest expectations, reinforcing the brand's commitment to exceptional customer service. This leadership extends to ensuring compliance with all applicable employment, labor, and civil rights laws and adherence to human resources policies. The role also demands readiness in supporting the hotel's life-safety protocols and responding to emergency situations effectively.

The position offers a competitive salary range of $95,000 to $105,000 per year and includes a comprehensive benefits package. Montage International fosters an inclusive work environment that welcomes applicants with disabilities and provides reasonable accommodations as needed. Employees are encouraged to bring their full selves to work, contribute meaningfully to the corporate culture, and grow alongside the company. This is an excellent opportunity for driven hospitality professionals seeking to advance their careers in a company that values leadership, innovation, and passionate service.