Job Overview
Benefits
Daily Pay
Medical insurance
Dental Insurance
vision coverage
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Our hiring establishment is Element San Jose Airport, a leading eco-conscious hotel located just minutes from San Jose Airport and the bustling downtown area of San Jose. The hotel offers allergy-free rooms and suites featuring plush Heavenly bedding, eco-friendly amenities, full kitchens, and in-room entertainment to ensure guests enjoy a comfortable and memorable stay. Guests start their day with the energizing Rise: Breakfast, and many enjoy the social atmosphere provided by evening receptions held four nights a week. The hotel also features a 24-hour fitness center and an outdoor pool, catering to guests who prioritize wellness and relaxation. Situated near popular local attractions such as San Pedro Square Market, Santana Row, Santa Clara University, and major sports venues like PayPal Park and SAP Center, Element San Jose Airport serves as an ideal lodging choice for both business and leisure travelers seeking modern comfort with a responsible footprint.
As the Director of the Front Office at Element San Jose Airport, you will play a vital leadership role that directly impacts guest satisfaction and operational efficiency. This full-time leadership position calls for an experienced professional who can lead, motivate, and grow a dynamic Front Office team. Your responsibilities will include overseeing all front desk operations, from guest check-in and check-out to managing room inventory and maintaining brand standards. You will be instrumental in upholding hotel profitability by implementing smart budgeting and enforcing policies. Your leadership style will inspire the team through coaching, developing, and recognizing their successes while managing recruiting and training of new team members. A key component of your role involves monitoring guest service trends to proactively address concerns and elevate the guest experience consistently.
Additionally, you will champion revenue generation efforts by launching creative marketing and upselling strategies that maximize room occupancy and overall hotel revenue. Your operational insight will extend to participation in daily reporting, emergency preparedness, and stepping into Manager on Duty shifts when necessary. The role values flexibility and readiness to tackle challenges and projects beyond routine responsibilities. Evolution Hospitality, the lifestyle vertical of Aimbridge, supports this role by emphasizing a culture that balances outstanding results with integrity, humility, and personal growth, making it a rewarding environment for leaders aiming to thrive professionally and personally. With a competitive benefits package and opportunities for career advancement, this role offers a compelling career path for those passionate about hotel management and guest service excellence.
As the Director of the Front Office at Element San Jose Airport, you will play a vital leadership role that directly impacts guest satisfaction and operational efficiency. This full-time leadership position calls for an experienced professional who can lead, motivate, and grow a dynamic Front Office team. Your responsibilities will include overseeing all front desk operations, from guest check-in and check-out to managing room inventory and maintaining brand standards. You will be instrumental in upholding hotel profitability by implementing smart budgeting and enforcing policies. Your leadership style will inspire the team through coaching, developing, and recognizing their successes while managing recruiting and training of new team members. A key component of your role involves monitoring guest service trends to proactively address concerns and elevate the guest experience consistently.
Additionally, you will champion revenue generation efforts by launching creative marketing and upselling strategies that maximize room occupancy and overall hotel revenue. Your operational insight will extend to participation in daily reporting, emergency preparedness, and stepping into Manager on Duty shifts when necessary. The role values flexibility and readiness to tackle challenges and projects beyond routine responsibilities. Evolution Hospitality, the lifestyle vertical of Aimbridge, supports this role by emphasizing a culture that balances outstanding results with integrity, humility, and personal growth, making it a rewarding environment for leaders aiming to thrive professionally and personally. With a competitive benefits package and opportunities for career advancement, this role offers a compelling career path for those passionate about hotel management and guest service excellence.
Job Requirements
- At least 6 years of progressive front desk leadership experience
- or a 4-year college degree with 4 to 5 years of related experience
- or a 2-year college degree with 5 to 6 years of related experience
- specific brand experience
- OnQ property management system certification
- excellent communication skills
- strong problem-solving skills
- multitasking skills
- ability to meet deadlines and manage complex issues
- proficiency with Windows operating systems
- ability to analyze financial and data information
Job Qualifications
- At least 6 years of progressive front desk leadership experience
- or a 4-year college degree with 4 to 5 years of related experience
- or a 2-year college degree with 5 to 6 years of related experience
- specific brand experience preferred
- OnQ property management system certification preferred
- previous director level experience preferred
- excellent communication skills
- strong problem-solving and multitasking abilities
- proficient with Windows operating systems
- ability to analyze financial and data information
Job Duties
- Directs front office operations including guest check-in and check-out
- manages room inventory and enforces brand standards
- coaches, motivates, and evaluates front office team members
- recruits, interviews, and trains new employees
- monitors guest service trends and resolves complaints
- develops marketing and upselling strategies to increase revenue
- leads emergency preparedness and participates in Manager on Duty shifts
- manages daily reporting and decision-making
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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