Director, Event Technology II - The Westin Dallas Park Central

Encore is a leading global provider of event technology solutions, specializing in delivering audio-visual and production services for live events held in venues such as hotels and convention centers. This prominent company is recognized for its innovative approach to event technology, offering comprehensive solutions that enhance the experience of large-scale events, conferences, and meetings. With a strong emphasis on quality, customer satisfaction, and technical expertise, Encore partners with key venues around the world to deliver world-class service and cutting-edge technology for its clients.

The Director, Event Technology II (DET II) plays a pivotal role in managing one or multiple assigned locations, driving the revenue and profitability goals for the business. This role is designed for a seasoned professional who can ensure operational excellence, inspire a high-performing team, and cultivate strong relationships with key venue personnel to enhance business connections and client satisfaction. The DET II is responsible for managing substantial venue revenues ranging from $900,000 to $3.75 million and reports to senior regional leadership such as the Area Director or Regional Vice President of Venues.

In this leadership position, the Director oversees comprehensive financial management including budgeting, forecasting, labor management, equipment cost controls, and billing processes to maximize financial returns. This requires a strategic mindset and ability to interpret and act on operational and financial reports effectively. Daily responsibilities include managing floor operations, equipment setups, and ensuring that all technical services are delivered on time and to brand standards. The DET II also manages inventory levels, maintains safety and quality assurance standards, and collaborates with local market teams to optimize labor and equipment use.

Sales leadership is a critical component of the role, working closely with Regional Sales Directors to develop sales strategies that increase revenue per event through upselling, cross-selling, and building strong client relationships. The Director prepares compelling presentations and quotes, supports event planning meetings, and manages customer relationship management systems to maintain updated client information. Staying abreast of new product offerings and technology trends is essential to delivering innovative solutions that meet customer needs.

Customer service is at the heart of the Director’s responsibilities, with a focus on delivering world-class service by fostering lasting relationships and ensuring smooth event execution. This includes oversight of personnel assisting with events, monitoring event progress, and ensuring equipment accuracy and operation. The Director also enforces professional standards within the team to represent the company positively.

Technical proficiency in audio-visual equipment, troubleshooting, and problem-solving is expected, along with the ability to act as an on-site technical expert. The role demands a proactive leader dedicated to people development, promoting a culture of accountability, learning, and continuous improvement. Recruiting, coaching, performance management, and training are integral to maintaining an effective and skilled team.

This position requires physical activity including standing, walking, lifting, and other demands typical of working in busy event environments, often in hotels or convention centers with varying noise levels and exposure to outdoor elements. The role's work environment includes irregular hours, on-call status, and travel between hotel locations as necessary. The salary range for this position is between $50,993 and $66,291, with compensation based on experience, location, and specialized skills. Additional benefits are offered to support employees and their families.

Overall, the Director, Event Technology II role is a dynamic leadership opportunity ideal for candidates with a strong background in audio-visual operations, financial acumen, sales, and customer service within the event technology industry. This position offers the chance to make a significant impact on a company's service excellence and profitability while leading a dedicated team in a vibrant, fast-paced environment.