Director, Business Intelligence and Analytics, Boston Bruins and TD Garden
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $119,500.00 - $161,300.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Annual performance bonus
paid vacation days
Paid parental leave
Tuition Reimbursement
Friends-and-family discounts
Job Description
Delaware North Boston Holdings is a leading hospitality and entertainment company that owns and operates TD Garden, New England's largest sports and entertainment arena located in Boston, Massachusetts. TD Garden is renowned as the home of the NHL's Boston Bruins and the NBA's Boston Celtics, hosting over 200 diverse events annually and attracting more than 3.5 million visitors. Delaware North, a family-owned company with over 100 years of history, is committed to delivering exceptional experiences through its operations in iconic sports arenas, national parks, casinos, restaurants, hotels, gaming, operations, and retail sectors worldwide. The company's culture emphasizes career growth, diversity, and inclusion, providing employees with numerous opportunities to thrive personally and professionally in vibrant environments.
The Director of Business Intelligence and Analytics role at TD Garden is a pivotal full-time leadership position responsible for overseeing two crucial business functions: Business Intelligence and Data Strategy. This role involves guiding a combined team of BI analysts, data engineers, CRM specialists, and technical analysts, ensuring alignment with enterprise objectives such as revenue optimization, fan engagement, operational efficiency, and digital transformation. The Director sets the vision, priorities, and quality standards for these teams while leading through a transformative period aimed at creating a unified data ecosystem with real-time insights and actionable analytics. The position demands a hands-on leader who combines technical expertise and business acumen to translate strategic vision into executable plans, champion data-driven decision-making, and maintain close collaboration with senior stakeholders across departments including Ticketing, Premium, Corporate Partnerships, Marketing, Digital, Finance, and Operations.
Key objectives include advancing the organization's customer data strategy toward a "Golden Record," driving adoption of AI, machine learning, and emerging technologies, and building a high-performing, scalable team in support of long-term growth ambitions. Compensation for this role includes a competitive base salary ranging from $119,500 to $161,300 per year, along with an annual bonus plan based on company and individual performance, or an uncapped sales incentive plan. Furthermore, Delaware North offers a comprehensive benefits package that enhances the work experience, acknowledging the importance of personal and professional well-being for its employees. This role suits a dynamic, strategic leader dedicated to service excellence and fostering a culture aligned with company values, providing a unique opportunity to influence how data shapes the future of a top-tier sports and entertainment venue.
The Director of Business Intelligence and Analytics role at TD Garden is a pivotal full-time leadership position responsible for overseeing two crucial business functions: Business Intelligence and Data Strategy. This role involves guiding a combined team of BI analysts, data engineers, CRM specialists, and technical analysts, ensuring alignment with enterprise objectives such as revenue optimization, fan engagement, operational efficiency, and digital transformation. The Director sets the vision, priorities, and quality standards for these teams while leading through a transformative period aimed at creating a unified data ecosystem with real-time insights and actionable analytics. The position demands a hands-on leader who combines technical expertise and business acumen to translate strategic vision into executable plans, champion data-driven decision-making, and maintain close collaboration with senior stakeholders across departments including Ticketing, Premium, Corporate Partnerships, Marketing, Digital, Finance, and Operations.
Key objectives include advancing the organization's customer data strategy toward a "Golden Record," driving adoption of AI, machine learning, and emerging technologies, and building a high-performing, scalable team in support of long-term growth ambitions. Compensation for this role includes a competitive base salary ranging from $119,500 to $161,300 per year, along with an annual bonus plan based on company and individual performance, or an uncapped sales incentive plan. Furthermore, Delaware North offers a comprehensive benefits package that enhances the work experience, acknowledging the importance of personal and professional well-being for its employees. This role suits a dynamic, strategic leader dedicated to service excellence and fostering a culture aligned with company values, providing a unique opportunity to influence how data shapes the future of a top-tier sports and entertainment venue.
Job Requirements
- Bachelor’s degree in business, economics, information systems, computer science, or a related analytical field
- Master’s degree or MBA strongly preferred
- 8-10+ years of progressive experience in data analytics, business intelligence, or data strategy
- 3-4 years minimum in a people management role overseeing multiple teams or verticals
- experience in the sports, entertainment, or live events industry strongly preferred
- strong understanding of BI/analytics and data engineering/architecture disciplines
- experience with CRM platforms, marketing automation tools, ticketing systems, and data integration technologies
- familiarity with data warehouse platforms and ETL/ELT pipelines
- hands-on experience with analytics and visualization tools and proficiency in SQL
- experience in predictive modeling, personalization, and dynamic segmentation
- proven ability to communicate complex technical concepts to business audiences
- strong stakeholder management skills
- experience with data governance and privacy compliance
- excellent written and verbal communication skills
- ability to manage sensitive and confidential information
- willingness to work evenings, weekends, and travel as needed
Job Qualifications
- Bachelor's degree in Business, Economics, Information Systems, Computer Science, or related analytical field
- Master’s degree or MBA strongly preferred
- 8-10+ years of experience in data analytics, business intelligence, or data strategy roles
- Minimum 3-4 years in people management overseeing multiple teams or functions
- Strong knowledge of BI/analytics and data engineering/architecture disciplines
- Experience with CRM platforms, especially Salesforce ecosystem
- Familiarity with marketing automation tools and ticketing systems like Ticketmaster Archtics
- Knowledge of data warehouse platforms such as KORE or Snowflake
- Proficiency with ETL/ELT pipelines and modern cloud data ecosystems
- Hands-on experience with analytics tools like Tableau or Power BI and proficiency in SQL
- Experience with Python, R, or similar analytical languages is a plus
- Proven track record in predictive modeling, personalization, dynamic segmentation
- Ability to communicate complex technical concepts to non-technical audiences
- Excellent stakeholder management and collaboration skills
- Experience in data governance, privacy compliance (GDPR/CCPA)
- Superior written and verbal communication skills
- Experience presenting to senior leadership and C-suite stakeholders
- Highly organized with strong emotional intelligence
- Experience handling sensitive and confidential business information
- Willingness to work periodic evenings, weekends, and travel as required
Job Duties
- Lead and mentor two Senior Managers and their teams across Business Intelligence and Data Strategy & Integrations
- Translate the VP’s data and digital transformation vision into actionable departmental roadmaps and OKRs
- Set and enforce standards for analytical quality and technical deliverables
- Build team capacity through workforce planning, hiring, and role definition
- Serve as primary escalation point for cross-functional issues and stakeholder concerns
- Oversee creation and optimization of dashboards, KPI frameworks, and pricing models
- Ensure BI team delivers actionable reporting informing executive decision-making
- Guide development of real-time pricing recommendations and revenue forecasting models
- Champion evidence-based decision-making across the organization
- Own enterprise-level customer data strategy including architecture, governance, and scalability
- Manage and optimize core platforms including Salesforce, data warehouse, and ticketing systems
- Drive progress toward a unified “Golden Record” for customers
- Lead roadmap for AI/ML capabilities to unlock business value
- Serve as senior data liaison to department heads across TD Garden and Boston Bruins
- Partner with departments to embed data-driven workflows across customer lifecycle
- Collaborate on executive reporting, board presentations, and strategic investments
- Coordinate with corporate IT and enterprise data teams for alignment on infrastructure and governance
- Engage senior leadership and external partners to align data strategy with organizational priorities
- Support broader initiatives using data analytics for strategic projects and M&A diligence
Job Criteria
Experience
Expert Level (7+ years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
