Home

Jobs

Quincy Jobs

Hotel Manager Jobs in Quincy

Director, Business Intelligence and Analytics, Boston Bruins and TD Garden at Delaware North

Delaware North

Director, Business Intelligence and Analytics, Boston Bruins and TD Garden

Quincy, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $119,500.00 - $161,300.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Annual performance bonus

paid vacation days

Paid parental leave

Tuition Reimbursement

Friends-and-family discounts

Job Description

Delaware North Boston Holdings is a leading hospitality and entertainment company that owns and operates TD Garden, New England's largest sports and entertainment arena located in Boston, Massachusetts. TD Garden is renowned as the home of the NHL's Boston Bruins and the NBA's Boston Celtics, hosting over 200 diverse events annually and attracting more than 3.5 million visitors. Delaware North, a family-owned company with over 100 years of history, is committed to delivering exceptional experiences through its operations in iconic sports arenas, national parks, casinos, restaurants, hotels, gaming, operations, and retail sectors worldwide. The company's culture emphasizes career growth, diversity,...

Job Requirements

Bachelor’s degree in business, economics, information systems, computer science, or a related analytical field
Master’s degree or MBA strongly preferred
8-10+ years of progressive experience in data analytics, business intelligence, or data strategy
3-4 years minimum in a people management role overseeing multiple teams or verticals
experience in the sports, entertainment, or live events industry strongly preferred
strong understanding of BI/analytics and data engineering/architecture disciplines
experience with CRM platforms, marketing automation tools, ticketing systems, and data integration technologies
familiarity with data warehouse platforms and ETL/ELT pipelines
hands-on experience with analytics and visualization tools and proficiency in SQL
experience in predictive modeling, personalization, and dynamic segmentation
proven ability to communicate complex technical concepts to business audiences
strong stakeholder management skills
experience with data governance and privacy compliance
excellent written and verbal communication skills
ability to manage sensitive and confidential information
willingness to work evenings, weekends, and travel as needed

Job Qualifications

Bachelor's degree in Business, Economics, Information Systems, Computer Science, or related analytical field
Master’s degree or MBA strongly preferred
8-10+ years of experience in data analytics, business intelligence, or data strategy roles
Minimum 3-4 years in people management overseeing multiple teams or functions
Strong knowledge of BI/analytics and data engineering/architecture disciplines
Experience with CRM platforms, especially Salesforce ecosystem
Familiarity with marketing automation tools and ticketing systems like Ticketmaster Archtics
Knowledge of data warehouse platforms such as KORE or Snowflake
Proficiency with ETL/ELT pipelines and modern cloud data ecosystems
Hands-on experience with analytics tools like Tableau or Power BI and proficiency in SQL
Experience with Python, R, or similar analytical languages is a plus
Proven track record in predictive modeling, personalization, dynamic segmentation
Ability to communicate complex technical concepts to non-technical audiences
Excellent stakeholder management and collaboration skills
Experience in data governance, privacy compliance (GDPR/CCPA)
Superior written and verbal communication skills
Experience presenting to senior leadership and C-suite stakeholders
Highly organized with strong emotional intelligence
Experience handling sensitive and confidential business information
Willingness to work periodic evenings, weekends, and travel as required

Job Duties

Lead and mentor two Senior Managers and their teams across Business Intelligence and Data Strategy & Integrations
Translate the VP’s data and digital transformation vision into actionable departmental roadmaps and OKRs
Set and enforce standards for analytical quality and technical deliverables
Build team capacity through workforce planning, hiring, and role definition
Serve as primary escalation point for cross-functional issues and stakeholder concerns
Oversee creation and optimization of dashboards, KPI frameworks, and pricing models
Ensure BI team delivers actionable reporting informing executive decision-making
Guide development of real-time pricing recommendations and revenue forecasting models
Champion evidence-based decision-making across the organization
Own enterprise-level customer data strategy including architecture, governance, and scalability
Manage and optimize core platforms including Salesforce, data warehouse, and ticketing systems
Drive progress toward a unified “Golden Record” for customers
Lead roadmap for AI/ML capabilities to unlock business value
Serve as senior data liaison to department heads across TD Garden and Boston Bruins
Partner with departments to embed data-driven workflows across customer lifecycle
Collaborate on executive reporting, board presentations, and strategic investments
Coordinate with corporate IT and enterprise data teams for alignment on infrastructure and governance
Engage senior leadership and external partners to align data strategy with organizational priorities
Support broader initiatives using data analytics for strategic projects and M&A diligence