Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Complimentary room night stays at Four Seasons worldwide
Employee meals prepared by culinary team
dry cleaning and alteration of employee uniforms
Discounted medical coverage
Discounted dental coverage
Discounted vision coverage
Parking and Septa access
City Fitness membership
Paid Time Off
Nine paid holidays
401k with company matching
100 percent company-paid parental leave
Growth Opportunities with Four Seasons

Job Description

Four Seasons is renowned globally for its exceptional luxury hospitality experiences, powered by a passionate and dedicated team. At Four Seasons, the people behind the brand are what truly make the difference. The company culture fosters a commitment to excellence, treating everyone with respect and nurturing personal and professional growth. Team members at Four Seasons work together to create memorable experiences for guests, residents, and partners, driven by genuine care and attention to detail. Known for blending luxury with heartfelt service, Four Seasons ensures an outstanding employee experience that empowers its staff to deliver impeccable service at all times.

The Four Seasons Hotel in Philadelphia is a shining example of this commitment. It proudly holds the distinction as the city's first Forbes Travel Guide Five-Star Hotel, offering an elevated modern lifestyle experience. Located in the heart of Philadelphia, this prestigious property features unique amenities such as a tranquil Five-Star Spa where guests can indulge in healing crystal therapies and rejuvenating treatments. Nestled atop the city skyline on the 57th floor, the infinity-edge pool provides breathtaking views, further emphasizing the hotel's blend of luxury and comfort.

Guests at the hotel can indulge their taste buds with exquisite dining experiences crafted by world-renowned chefs. Michelin-starred Chef Jean-Georges Vongerichten delivers unparalleled fine dining, while acclaimed local James Beard Award-winning Chef Greg Vernick brings inventive and innovative flavors to the table. The hotel's commitment to hospitality extends beyond outstanding food and amenities, embracing the true spirit of Philadelphia's Brotherly Love. The dedicated team curates personalized experiences, ensuring that every guest's stay is uniquely memorable and rich in connection.

Within this remarkable setting, the Four Seasons Hotel Philadelphia is currently seeking an In-Room Dining Server to join its dynamic Food & Beverage team. This role is perfect for those passionate about delivering flawless service with a high level of integrity and work ethic. The In-Room Dining Server acts as a vital link between the kitchen and guests, ensuring food and amenities are transported to guest rooms promptly, maintaining quality and presentation standards.

The job involves not only delivering orders but also greeting guests with warmth and professionalism, offering detailed descriptions of food and beverage offerings, and managing the set-up and breakdown of in-room service tables. Accurate handling of guest checks, including securing room numbers and signatures, along with managing voided or complimentary checks, are important responsibilities. Exceptional communication and anticipation of guest needs are crucial to providing a seamless, personalized service experience. Responding promptly and appropriately to any guest concerns or requests is a key aspect of the role, emphasizing the hotel's dedication to guest satisfaction.

The successful candidate will bring a strong knowledge of both food and beverage service and outstanding customer service skills. Interpersonal abilities and a collaborative team spirit are essential, alongside eligibility to work in the United States. Four Seasons provides a comprehensive benefits package, including complimentary room nights worldwide, employee meals, dry cleaning for uniforms, plus access to discounted medical, dental, vision coverage, and more. Flexible scheduling supports the needs of the hotel’s 24/7 operation, accommodating mornings, evenings, weekends, and holidays. This role offers exciting growth opportunities within a globally respected luxury brand, perfect for individuals eager to excel in hospitality while being part of an iconic team dedicated to creating lasting impressions.

Job Requirements

  • Passion for flawless service and high level of integrity
  • Strong knowledge of food and beverage and customer service
  • Ability to work flexible hours including mornings, evenings, weekends and holidays
  • Excellent communication and interpersonal skills
  • Eligible to work in the United States

Job Qualifications

  • Strong knowledge of food and beverage and customer service
  • Excellent interpersonal and team player skills
  • Work authorization in the United States

Job Duties

  • Transport food orders and amenities to guest rooms in a timely manner
  • Greet guests and provide thorough descriptions of food and beverage items
  • Breakdown, clean, and set-up room service tables and necessary items
  • Coordinate tray and table removal efficiently
  • Properly and accurately close guest checks securing room number and signature
  • Settle voided checks or complimentary meals correctly
  • Anticipate guest needs, ensure satisfaction, offer suggestions, respond promptly to guest concerns and requests

Job Criteria

Experience

Entry Level (1-2 years)


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