Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
room night stays at Four Seasons Worldwide
Employee meals prepared by culinary team
dry cleaning and alteration of employee uniforms
Medical insurance
Dental Insurance
vision coverage
Paid Time Off
Nine paid holidays
401k with company matching
Company-paid parental leave
City Fitness membership
Parking and public transit access
Job Description
Four Seasons is a prestigious luxury hospitality company renowned worldwide for its exceptional standards in service and commitment to creating memorable experiences. Founded on the principle of delivering genuine care and personalized attention, Four Seasons is powered by a dedicated team that continually strives to excel, elevating both guest experiences and internal workplace culture. This multinational hotel and resort company emphasizes the importance of nurturing a world-class employee experience, recognizing that such an environment leads directly to unparalleled service for guests.
The Four Seasons brand is synonymous with luxury, comfort, and impeccable service, manifesting in every aspect of its offerings—from exquisite accommodations to gourmet dining, and revitalizing spa services. With properties located in some of the world's most desirable destinations, Four Seasons sets the benchmark for hospitality excellence. The company culture is built on mutual respect and a shared passion for service, ensuring that every team member feels valued and empowered to contribute their best.
The Philadelphia location of Four Seasons stands as a beacon of sophistication and modern luxury, being the city’s first Forbes Travel Guide Five-Star Hotel. This property offers guests a one-of-a-kind experience, blending urban elegance with serene indulgence. Guests can enjoy unique amenities such as the 57th-floor infinity-edge pool, an exclusive Five-Star Spa with healing crystal treatments, and dining experiences curated by world-renowned chefs including Michelin-starred Jean-Georges Vongerichten and James Beard Award recipient Greg Vernick. The hotel emphasizes the spirit of Philadelphia's "Brotherly Love," creating an inviting environment that feels both exclusive and welcoming.
The role of In-Room Dining Server at the Four Seasons Hotel Philadelphia is a critical part of the food and beverage team, responsible for delivering an exceptional dining experience directly to guests' rooms. This position requires not only efficient and timely delivery of food orders and amenities but also an understanding of the importance of presentation, quality, and guest satisfaction. The In-Room Dining Server engages with guests to provide detailed descriptions of menu items, responds promptly to special requests or needs, and ensures that all service elements, from setup to cleanup, meet the highest standards.
This role offers a unique opportunity to contribute to a luxury hospitality environment where attention to detail and personalized service are paramount. In addition to ensuring that guests enjoy their meals in perfect comfort, the server plays an important part in the overall impression that guests take away from their stay. Teamwork, communication, and a genuine passion for hospitality are essential attributes for success in this role.
The position demands flexibility as the hotel operates around the clock—morning, evening, weekends, and holidays. This ensures that guests receive consistent service whenever they need it, making the In-Room Dining Server's role integral to the guest experience. The Four Seasons Hotel Philadelphia offers not only competitive compensation but also opportunities for growth and professional development within a globally recognized brand.
Overall, joining Four Seasons as an In-Room Dining Server means becoming part of a brand that values excellence, integrity, and respect, committed to creating lasting impressions on every guest while fostering a supportive and enriching work environment for its employees.
The Four Seasons brand is synonymous with luxury, comfort, and impeccable service, manifesting in every aspect of its offerings—from exquisite accommodations to gourmet dining, and revitalizing spa services. With properties located in some of the world's most desirable destinations, Four Seasons sets the benchmark for hospitality excellence. The company culture is built on mutual respect and a shared passion for service, ensuring that every team member feels valued and empowered to contribute their best.
The Philadelphia location of Four Seasons stands as a beacon of sophistication and modern luxury, being the city’s first Forbes Travel Guide Five-Star Hotel. This property offers guests a one-of-a-kind experience, blending urban elegance with serene indulgence. Guests can enjoy unique amenities such as the 57th-floor infinity-edge pool, an exclusive Five-Star Spa with healing crystal treatments, and dining experiences curated by world-renowned chefs including Michelin-starred Jean-Georges Vongerichten and James Beard Award recipient Greg Vernick. The hotel emphasizes the spirit of Philadelphia's "Brotherly Love," creating an inviting environment that feels both exclusive and welcoming.
The role of In-Room Dining Server at the Four Seasons Hotel Philadelphia is a critical part of the food and beverage team, responsible for delivering an exceptional dining experience directly to guests' rooms. This position requires not only efficient and timely delivery of food orders and amenities but also an understanding of the importance of presentation, quality, and guest satisfaction. The In-Room Dining Server engages with guests to provide detailed descriptions of menu items, responds promptly to special requests or needs, and ensures that all service elements, from setup to cleanup, meet the highest standards.
This role offers a unique opportunity to contribute to a luxury hospitality environment where attention to detail and personalized service are paramount. In addition to ensuring that guests enjoy their meals in perfect comfort, the server plays an important part in the overall impression that guests take away from their stay. Teamwork, communication, and a genuine passion for hospitality are essential attributes for success in this role.
The position demands flexibility as the hotel operates around the clock—morning, evening, weekends, and holidays. This ensures that guests receive consistent service whenever they need it, making the In-Room Dining Server's role integral to the guest experience. The Four Seasons Hotel Philadelphia offers not only competitive compensation but also opportunities for growth and professional development within a globally recognized brand.
Overall, joining Four Seasons as an In-Room Dining Server means becoming part of a brand that values excellence, integrity, and respect, committed to creating lasting impressions on every guest while fostering a supportive and enriching work environment for its employees.
Job Requirements
- High school diploma or equivalent
- Prior experience in food and beverage service preferred
- Ability to work flexible shifts including mornings, evenings, weekends, and holidays
- Strong communication skills
- Ability to stand for extended periods and carry food trays
- Commitment to delivering exceptional guest service
- Compliance with health and safety regulations
Job Qualifications
- Strong knowledge of food and beverage service
- Excellent customer service and interpersonal skills
- Ability to work collaboratively as part of a team
- Work authorization in the United States
- Passion for flawless service and high level of work ethic
Job Duties
- Transport food orders and amenities to guest rooms in a timely manner
- Greet guests and provide thorough description of food and beverage items
- Breakdown, clean, and set up room service tables and necessary items
- Coordinate tray and table removal
- Properly and accurately close guest checks securing room number and signature
- Settle voided checks or complimentary meals appropriately
- Anticipate guest needs and respond urgently to concerns and requests
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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