Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

room night stays at Four Seasons Worldwide
Employee Meals
dry cleaning and alteration of employee uniforms
Discounted medical insurance
Discounted dental insurance
Discounted vision insurance
Parking access
Septa access
City Fitness membership
Paid Time Off
Nine paid holidays
401K with company match
100% Company-Paid Parental Leave
growth opportunities

Job Description

Four Seasons is a renowned global luxury hospitality company powered by a team of dedicated individuals seeking to deliver unmatched guest experiences. The company prides itself on fostering a culture where employees are encouraged to grow, push their boundaries, and treat each other with respect and kindness. This collective approach ensures a seamless delivery of exceptional service to guests, residents, and partners worldwide. Four Seasons' commitment to luxury combined with genuine warmth creates memorable moments and lifelong impressions for those who engage with the brand. Beyond just a workplace, Four Seasons believes in creating a world-class employee experience that fuels continued excellence in guest service and company culture.

Situated in Philadelphia, the Four Seasons Hotel stands as the city's first Forbes Travel Guide Five-Star Hotel, offering a unique blend of modern luxury and vibrant local character. Elevated on the 57th floor, guests can enjoy rejuvenation at the Five-Star Spa with healing crystal treatments and breathtaking views from the infinity-edge pool. The hotel boasts exceptional culinary experiences including fine dining by Michelin-starred Chef Jean-Georges Vongerichten and innovative cuisine from local James Beard Award-winner Chef Greg Vernick. This premier location embodies the spirit of Brotherly Love through tailored guest experiences and impeccable service.

The Four Seasons Hotel Philadelphia is currently seeking an In-Room Dining Server to join its esteemed food and beverage team. This role involves delivering food orders and amenities promptly and accurately to guest rooms, ensuring top-quality service that aligns with the hotel’s luxury standards. The In-Room Dining Server will greet guests warmly, provide detailed descriptions of menu offerings, and accommodate any special requests or needs to enhance the guest experience. The position requires meticulous attention to detail in setting up and breaking down room service tables, managing tray removals, and ensuring all guest checks are properly closed and settled.

Ideal candidates for this position demonstrate a passion for impeccable service paired with integrity and a strong work ethic. They possess comprehensive food and beverage knowledge and excel in customer service interactions. Strong teamwork and interpersonal skills are essential, as is the ability to anticipate guest needs and respond swiftly to any concerns or requests. Work authorization in the United States is required.

This role offers a flexible schedule accommodating morning, evening, weekend, and holiday shifts, reflecting the hotel’s continuous 24/7 operation. Joining the Four Seasons team provides an opportunity to work in a prestigious luxury hospitality environment, serving discerning guests while gaining access to career growth prospects and a range of generous employee benefits. This is a fulfilling position for those passionate about delivering memorable hospitality experiences and becoming part of a world-class legacy in the hospitality sector.

Job Requirements

  • high school diploma or equivalent
  • previous experience in food and beverage service preferred
  • excellent communication skills
  • ability to work flexible shifts including mornings, evenings, weekends, and holidays
  • passion for flawless service and strong work ethic

Job Qualifications

  • strong knowledge of food and beverage and customer service
  • strong interpersonal and team player skills
  • work authorization in the United States

Job Duties

  • transport food orders and amenities to guest rooms in a timely manner
  • greet guests and provide thorough descriptions of food and beverage items
  • breakdown, clean, and set-up room service tables and necessary items
  • coordinate tray and table removal
  • properly and accurately close guest checks securing room number and signature
  • settle voided checks or complimentary meals
  • anticipate guest needs and respond urgently to concerns and requests

Job Criteria

Experience

No experience required


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