Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $19.46 - $22.87
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Parental leave
Disability Coverage
Job Description
Aramark is a global leader in food and facilities management, proudly serving millions of guests every day across 15 countries. Rooted in a strong culture of service and united by a compelling purpose, Aramark aims to make a positive impact not only for its employees but also its partners, communities, and the planet. The company is committed to providing a career environment where talents are nurtured, passions are fueled, and professional growth is empowered. Aramark emphasizes equal employment opportunity and inclusion, ensuring a workplace free from discrimination of any kind based on race, color, religion, sex, or other characteristics protected by law.
The Dietary Worker position at Aramark plays a crucial role in supporting patient meal services in a fast-paced, performance-based call center environment. This role involves direct interaction with patients via phone and software systems to facilitate their meal orders and any nutritional inquiries. The Dietary Worker serves as a central liaison among patients, healthcare providers such as doctors and nurses, and the food and nutrition team to ensure accurate, timely, and personalized meal service that meets specific therapeutic dietary requirements.
This position requires an individual who can maintain a friendly, efficient, and professional demeanor under pressure, effectively managing a high call volume where each interaction is monitored for quality assurance. The Dietary Worker must be adept at using web-based software, telephones, and computer keyboards, and should be able to type at a proficient speed, typically between 35 to 45 words per minute. Adaptability, communication fluency in English, and the ability to stay calm and composed under pressure are essential traits for success in this role.
Aramark offers this role as a part-time or full-time opportunity, with a schedule that includes early morning shifts between 7:00 am to 11:00 am, occasional extended shifts until 2:30 pm, and weekend availability is required. The hourly wage for this position ranges generally from $19.46 to $22.87, subject to location and candidate qualifications. Benefits include comprehensive medical, dental, and vision programs, retirement savings options including a 401(k), and paid leave such as parental leave and disability coverage. These benefits vary by location and employee eligibility but contribute significantly to the total compensation package.
Working as a Dietary Worker at Aramark is an opportunity to contribute meaningfully to patient care, ensuring nutritional needs are accurately met through collaboration and detailed attention. Aramark supports its employees with ongoing training and development, encouraging adaptability as job duties may evolve over time to meet the dynamic demands of the healthcare and food service environments. This role is essential in upholding Aramark’s standards of operation, client confidentiality, and safety regulations, making it a rewarding position for those interested in healthcare support services and customer interaction within a respected global company.
The Dietary Worker position at Aramark plays a crucial role in supporting patient meal services in a fast-paced, performance-based call center environment. This role involves direct interaction with patients via phone and software systems to facilitate their meal orders and any nutritional inquiries. The Dietary Worker serves as a central liaison among patients, healthcare providers such as doctors and nurses, and the food and nutrition team to ensure accurate, timely, and personalized meal service that meets specific therapeutic dietary requirements.
This position requires an individual who can maintain a friendly, efficient, and professional demeanor under pressure, effectively managing a high call volume where each interaction is monitored for quality assurance. The Dietary Worker must be adept at using web-based software, telephones, and computer keyboards, and should be able to type at a proficient speed, typically between 35 to 45 words per minute. Adaptability, communication fluency in English, and the ability to stay calm and composed under pressure are essential traits for success in this role.
Aramark offers this role as a part-time or full-time opportunity, with a schedule that includes early morning shifts between 7:00 am to 11:00 am, occasional extended shifts until 2:30 pm, and weekend availability is required. The hourly wage for this position ranges generally from $19.46 to $22.87, subject to location and candidate qualifications. Benefits include comprehensive medical, dental, and vision programs, retirement savings options including a 401(k), and paid leave such as parental leave and disability coverage. These benefits vary by location and employee eligibility but contribute significantly to the total compensation package.
Working as a Dietary Worker at Aramark is an opportunity to contribute meaningfully to patient care, ensuring nutritional needs are accurately met through collaboration and detailed attention. Aramark supports its employees with ongoing training and development, encouraging adaptability as job duties may evolve over time to meet the dynamic demands of the healthcare and food service environments. This role is essential in upholding Aramark’s standards of operation, client confidentiality, and safety regulations, making it a rewarding position for those interested in healthcare support services and customer interaction within a respected global company.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or call center role preferred
- Experience in food service or dietary services preferred
- Fluency in English
- Ability to handle high call volumes and maintain composure
- Competence with web-based software and telephony equipment
- Availability for morning shifts and weekends
- Ability to maintain confidentiality and adhere to safety standards
Job Qualifications
- Previous customer service and/or call center experience preferred
- Experience in food service, as a dietary clerk, or in a related field preferred
- Ability to communicate fluently in English, bilingual or multilingual a plus
- Ability to stay calm under pressure
- Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift
- Typical typing speed of 35-45 wpm
- Flexibility and adaptability to change
Job Duties
- Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained
- Maintain friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers
- Adapt to customer needs
- Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or directing calls appropriately
- Use software to record patient orders
- Maintain general knowledge of therapeutic diets to ensure meal orders are processed accurately
- Work closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
- Maintain privacy, safety, and dignity of each customer by observing client confidentiality and adhering to safety and sanitation standards
- Maintain compliance with Aramark's standards of operation and Business Conduct Policy
- Maintain all records and reports to ensure compliance with all local, state, and federal regulations and codes
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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