Desktop Support Engineer

Hexaware Technologies is a global IT consulting and outsourcing company known for its innovative technology solutions and commitment to customer satisfaction. With a strong presence across various industries including finance, healthcare, manufacturing, and telecommunications, Hexaware leverages cutting-edge technology to deliver efficient, reliable services that enhance business performance. Established with a focus on agility and client-driven solutions, Hexaware has grown to become a trusted partner for enterprises looking to optimize their technology infrastructure and achieve digital transformation. The company fosters a culture of continuous learning, innovation, and collaboration, enabling employees to thrive in a dynamic, fast-paced environment. Hexaware Technologies prides itself on its employee-centric policies, inclusive work environment, and its dedication to fostering professional growth through ongoing training and development programs.

The Desktop Support Engineer position based in Albuquerque, NM, presents an exciting opportunity to join Hexaware’s full-time onsite IT support team. This role is vital in ensuring smooth operations of end-user computing environments by providing Level 2 technical support both onsite and remotely. The engineer will be responsible for troubleshooting and resolving a wide array of issues related to hardware, software, network connectivity, and peripheral devices. Key tasks include managing device configurations, conducting system diagnostics, executing device reimaging, and performing security patching and updates to maintain compliance. This highly interactive role involves coordinating with vendors, OEMs, and various internal IT teams to manage assets, support office moves, and efficiently handle incident escalations.

Beyond typical desktop support duties, the engineer will also play a hands-on role in maintaining network infrastructure components such as switches, routers, firewalls, and wireless access points. Part of the job includes supporting server rooms and IT closets, managing physical and digital inventory, and ensuring optimal operating conditions of equipment like UPS systems and cooling units. The candidate will also assist with AV and conference room technologies, including Microsoft Teams Rooms integration, audiovisual equipment setup, and troubleshooting. Additionally, the position supports specialized environments including GMP and non-GMP lab computing setups, underscoring the company’s commitment to regulatory compliance and high operational standards.

Ideal candidates will demonstrate strong technical acumen, excellent problem-solving skills, and the ability to manage multiple competing priorities in a fast-paced environment. Effective communication and collaboration skills are essential given the role’s cross-functional interactions with end-users, technical teams, and external partners. This full-time role provides a competitive salary aligned with market standards and includes a comprehensive benefits package designed to support employee well-being and career advancement.