Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
Northland Dental Group is a premier dental care provider located in Columbus, OH, dedicated to delivering comprehensive and compassionate oral health services. Known for its commitment to patient-centered care, Northland Dental Group combines advanced dental technologies with a friendly and welcoming environment to ensure the best possible outcomes for every patient. This well-established dental office fosters a professional and supportive atmosphere for both patients and team members. The clinic operates with a focus on comfort, efficiency, and high-quality dental treatments, making it a trusted name in the Columbus community for individuals and families seeking exceptional dental care.
The Front Desk Receptionist position at Northland Dental Group plays a crucial role as the first point of contact for patients and visitors. This full-time role offers an hourly pay rate between $16.00 and $20.00, commensurate with experience. The ideal candidate will be outgoing, organized, and dedicated to providing excellent customer service in a healthcare setting. The receptionist is responsible for managing patient appointments, answering phones, handling check-ins and check-outs, and assisting with administrative duties that support the smooth operation of the dental office. This role requires strong communication skills, proficiency with dental office software such as Dentrix, and the ability to handle multiple tasks efficiently. Experience in hospitality or customer service enhances the candidate's ability to make patients feel comfortable and valued.
Throughout the day, the Front Desk Receptionist ensures a clean and welcoming reception area, processes payments, manages patient records, and supports inventory management of dental supplies. Additionally, the receptionist addresses patient inquiries, schedules and confirms appointments to optimize the dental team's time, and performs essential clerical tasks including data entry and filing. This role demands attention to detail, professionalism, and a warm demeanor as it serves as the gateway to patient experience within the practice. Candidates with prior experience in a dental or medical office setting and familiarity with dental terminology and insurance procedures are highly preferred. Overall, this role offers a fantastic opportunity for individuals committed to advancing their careers in dental healthcare administration, contributing significantly to patient satisfaction and office efficiency.
The Front Desk Receptionist position at Northland Dental Group plays a crucial role as the first point of contact for patients and visitors. This full-time role offers an hourly pay rate between $16.00 and $20.00, commensurate with experience. The ideal candidate will be outgoing, organized, and dedicated to providing excellent customer service in a healthcare setting. The receptionist is responsible for managing patient appointments, answering phones, handling check-ins and check-outs, and assisting with administrative duties that support the smooth operation of the dental office. This role requires strong communication skills, proficiency with dental office software such as Dentrix, and the ability to handle multiple tasks efficiently. Experience in hospitality or customer service enhances the candidate's ability to make patients feel comfortable and valued.
Throughout the day, the Front Desk Receptionist ensures a clean and welcoming reception area, processes payments, manages patient records, and supports inventory management of dental supplies. Additionally, the receptionist addresses patient inquiries, schedules and confirms appointments to optimize the dental team's time, and performs essential clerical tasks including data entry and filing. This role demands attention to detail, professionalism, and a warm demeanor as it serves as the gateway to patient experience within the practice. Candidates with prior experience in a dental or medical office setting and familiarity with dental terminology and insurance procedures are highly preferred. Overall, this role offers a fantastic opportunity for individuals committed to advancing their careers in dental healthcare administration, contributing significantly to patient satisfaction and office efficiency.
Job Requirements
- high school diploma or equivalent
- previous experience as a front desk agent or similar role
- proven experience in customer service and guest services
- excellent customer service skills
- experience with Dentrix software
- strong phone etiquette and communication skills
- ability to work independently and as part of a team
Job Qualifications
- experience as a front desk agent or in a similar role
- strong background in hospitality management
- proven experience in guest services and customer service
- experience in a dental or medical office setting
- familiarity with dental terminology and insurance processes
- excellent customer service skills
- experience with Dentrix
- strong phone etiquette and communication skills
- ability to work independently and as part of a team
- high school diploma or equivalent
Job Duties
- greet patients and visitors with a warm and professional demeanor
- schedule and confirm patient appointments ensuring efficient use of the dental team’s time
- handle patient check-ins and check-outs including processing payments and managing patient records
- answer phones respond to inquiries and manage correspondence
- maintain a clean and welcoming reception area
- assist with managing dental supplies and office inventory
- perform administrative tasks such as filing data entry and handling patient forms
Job Criteria
Experience
No experience required
Job Location
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