Delivery Services Strategy Lead

Nespresso is a pioneering global specialty coffee company committed to placing people and exceptional coffee at the heart of its operations. As part of the Nestlé group and a certified B Corporation, Nespresso drives its triple bottom line focusing on People, Profit, and Planet. With a dedication to quality, sustainability, diversity, and inclusion, Nespresso leads the coffee industry by delivering an outstanding coffee experience that uplifts communities, suppliers, and farmers worldwide. The company’s continuous innovation fuels its growth-minded spirit to set new standards within the global coffee culture. Employees at Nespresso benefit from engaging career opportunities across factories, boutiques, and office locations, where development and growth are actively cultivated.

The Delivery Services Strategy Lead role is a significant position within Nespresso, responsible for directing the strategy and execution of international product flows into third-party warehouses and customers. This role utilizes data and analytics to foster continual improvements, leading cross-functional initiatives aimed at enhancing service quality, reducing operational costs, and elevating efficiency. The position also focuses on cementing compliance with regulations, maintaining robust controls, and resolving operational gaps promptly to ensure uninterrupted supply continuity and overall business success.

This hybrid role, based out of Nespresso USA’s Manhattan Herald Square office in New York City, offers a two-day onsite work arrangement combined with remote work flexibility. The position includes oversight of delivery services strategy from a holistic perspective including service execution, project management, sustainability commitments tied to recycling strategies, continuous improvement programs, and detailed reporting and analytics. The role is central to collaborating with marketing, e-commerce, customer service, logistics teams, and third-party logistics (3PL) partners to implement new delivery services and drive initiatives focused on customer satisfaction and operational excellence.

The Delivery Services Strategy Lead plays a pivotal role in expanding and refining delivery and recycling services with a strong emphasis on customer adoption, operational preparation, and infrastructure support. Driving projects that improve customer service levels across retail, B2C, and B2B channels, the position demands strategic vision, sound project management skills, and data-driven decision-making capabilities. Operating in fast-paced environments, this individual needs to proactively communicate with internal and external teams, guaranteeing that operations are agile and resilient to changes while supporting sustainability goals.

Compensation for this role ranges from $115,000 to $125,000 annually, complemented by performance-based incentives and a comprehensive total rewards package, including healthcare coverage and a 401k plan with company match. Nespresso is dedicated to providing a diverse and inclusive workplace and welcomes applicants from various backgrounds, including veterans and individuals with disabilities. The company supports equal employment opportunities and is committed to accommodating candidates throughout the recruitment process.