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Delivery Services Strategy Lead

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $115,000.00 - $125,000.00
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Work Schedule

Standard Hours
Flexible
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Benefits

401K with company match
Healthcare coverage
performance-based incentives
Paid Time Off
remote work flexibility
inclusive work environment
Professional development opportunities

Job Description

Nespresso is a pioneering global specialty coffee company committed to placing people and exceptional coffee at the heart of its operations. As part of the Nestlé group and a certified B Corporation, Nespresso drives its triple bottom line focusing on People, Profit, and Planet. With a dedication to quality, sustainability, diversity, and inclusion, Nespresso leads the coffee industry by delivering an outstanding coffee experience that uplifts communities, suppliers, and farmers worldwide. The company’s continuous innovation fuels its growth-minded spirit to set new standards within the global coffee culture. Employees at Nespresso benefit from engaging career opportunities across factories, boutiques, and... Show More

Job Requirements

  • Bachelor's degree in supply chain or related discipline preferred or equivalent combination of education and experience
  • 2+ years of professional experience in supply chain or logistics
  • 1+ year of experience working with third-party warehousing providers
  • demonstrated project management experience with cross-functional influence
  • hands-on experience with ERP, OMS, and TMS systems

Job Qualifications

  • Bachelor’s degree in supply chain or related discipline preferred
  • 2+ years of professional experience in supply chain or logistics
  • 1+ year of experience working with third-party warehousing providers
  • demonstrated project management experience with cross-functional influence
  • hands-on experience with ERP, OMS, and TMS systems
  • results-driven with strong work ethic, integrity, and accountability
  • strong problem-solving and decision-making skills
  • effective communicator with interpersonal and stakeholder management skills
  • highly organized and detail-oriented
  • able to work independently while managing multiple priorities in a fast-paced environment

Job Duties

  • Create, lead, and implement strategies tied to existing and new delivery services
  • ensure a high service level for deliveries to final customers including retail, B2C, and B2B members
  • co-lead execution of a marketing plan for delivery and recycling services
  • support logistics/transport specialist with pitching, documenting, and implementing new services from an IS/IT standpoint
  • create and lead strategy around customer adoption of new services
  • orchestrate preparation of services activation with Nespresso and third-party logistics operations
  • identify, document, and pitch IS/IT infrastructure requirements to support service strategies
  • develop and lead collaboration with marketing, e-commerce, and customer service for new delivery services
  • lead execution of customer improvement, efficiency, and cost-saving projects
  • communicate internally to supply chain and externally to third parties about operations impact
  • develop and execute long and short term recycling strategies
  • create and implement delivery services strategies tied to increased recycling rates
  • implement continuous improvement programs with suppliers through regular meetings
  • plan and develop customer surveys on delivery experience
  • create and support Power BI dashboards related to delivery service data and costs
  • leverage AI for data automation
  • prepare reports and analysis for business reviews with third parties
  • maintain and communicate all financial data related to delivery services

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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