Data Center Technician 1

Independence, MO, USA|

Job Overview

Compensation

Hourly

Range $19.75 - $28.00

Benefits

Health Insurance

Vision Insurance

Dental Insurance

short-term disability insurance

long-term disability insurance

Life insurance

401K with company match

Paid Time Off

Volunteer time off

Paid holidays

certification reimbursement

Job Description

DataBank Holdings Ltd. is a prominent provider of enterprise-class data center, cloud, and interconnection services dedicated to delivering 100% uptime availability for data, applications, and infrastructure. Headquartered in the historic former Federal Reserve Bank Building in downtown Dallas, TX, DataBank operates world-class facilities that serve as a backbone for businesses requiring reliable technology solutions. Their managed data center services are designed to help customers manage risk more effectively, enhance technology performance, and enable a focused approach on core business objectives. The company stands out for its commitment to equal opportunity employment, embracing diversity and protecting against discrimination on the basis of a variety of protected characteristics under federal, state, and local laws.

The role of Data Center Technician I at DataBank is integral to maintaining optimal operations within the data center environment. This position prioritizes providing exceptional customer service, managing customer communications through various channels including phone, email, face-to-face interaction, and internal case management systems. The technician is responsible for maintaining accurate chain-of-custody logs for customer packages, ensuring the cleanliness and readiness of the facility, and supports the execution of trouble tickets and remote hands requests from initiation to resolution. A key aspect of this role involves assisting in the installation of complex circuit types such as Ethernet, Sonet, and Dark Fiber, as well as monitoring critical systems inclusive of building management and security infrastructures.

As a member of the Operations Team, the DataCenter Technician I supports data center infrastructure by promptly escalating issues and helping ensure compliance with security protocols for both internal teams and customers. This role demands a practical understanding of physical security procedures, system monitoring, and hardware installation with an emphasis on maintaining facility standards and operational integrity. Technicians will also document their work, capture labor hours appropriately, and help maintain inventory accuracy for tools and equipment. Meeting predefined service levels and responding efficiently in a high-paced data center environment are expected competencies. Ultimately, this role is suited for individuals who are competent in troubleshooting technical issues, managing priority escalations, and possessing strong customer service and communication skills, all while upholding DataBank's high standards for operational excellence and security compliance.

Job Requirements

High school diploma or equivalent
Previous NOC/SOC/IOC experience or data center experience
Familiarity with DS1, DS3, Ethernet, and dark fiber circuits
Experience with data center infrastructure such as generators, UPS, DC plant, HVAC, and fire suppression systems
Ability to read electrical diagrams
0-4 years of relevant experience or demonstrated capability
Customer service skills
Cross team collaboration
Ability to run cable and climb ladders
Capability to handle critical infrastructure emergencies
Network and power monitoring
Ability to work a rotating schedule
Responsibility and dependability
Reliable transportation
Ability to work independently
Strong written and verbal communication skills
Quick learner and able to apply new knowledge and skills
Ability to assess situations and escalate following procedures
Knowledge of Windows operating systems both PC and server-side
Familiarity with basic hardware troubleshooting including replacing hard drives, memory, and motherboards
Ability to lift a minimum of 50 lbs

Job Qualifications

High school diploma or equivalent
Previous NOC/SOC/IOC experience or data center experience
Familiarity with DS1, DS3, Ethernet, and dark fiber circuits
Experience with data center infrastructure such as generators, UPS, DC plant, HVAC, and fire suppression systems
Ability to read electrical diagrams
0-4 years of relevant experience or demonstrated capability
Customer service skills
Cross team collaboration
Ability to run cable and climb ladders
Capability to handle critical infrastructure emergencies
Network and power monitoring
Ability to work a rotating schedule
Responsibility and dependability
Reliable transportation
Ability to work independently
Strong written and verbal communication skills
Quick learner and able to apply new knowledge and skills
Ability to assess situations and escalate following procedures
Knowledge of Windows operating systems both PC and server-side
Familiarity with basic hardware troubleshooting including replacing hard drives, memory, and motherboards
Ability to lift a minimum of 50 lbs

Job Duties

Create and maintain effective customer relationships with customer satisfaction as the goal
Answer customer phone calls and emails professionally and timely
Assist with installs, testing, and close out of new customer orders
Provide computer/server hardware and software support
Monitor and troubleshoot technical issues and alarms with DataBank infrastructure
Escalate issues to on-call or engineering support teams
Perform physical security walkthroughs and enforce security sign-in procedures
Escort customers, visitors, and third parties to designated work locations
Capture time invested on tasks and tickets including customer installs, site expansions, outages, and remote hands
Maintain facility cleanliness and tour readiness
Follow DataBank cabling standards
Maintain accurate inventory of tools, equipment, and devices
Perform other duties as assigned