Data Center Engineer

TEKsystems is a leading provider of business and technology services, focused on accelerating business transformation for customers across North America, Europe, and Asia. With a workforce of 80,000 professionals and a client base that includes 80 percent of the Fortune 500, TEKsystems stands as a global leader in Full-Stack Technology Services, Talent Services, and real-world applications. As part of the Allegis Group, TEKsystems partners with organizations to activate ideas and solutions that capitalize on technological advancements and market opportunities. The company's commitment to diversity and equal opportunity emphasizes its inclusive work culture, ensuring an unbiased hiring process regardless of race, sex, age, religion, or other protected characteristics.

The current opportunity is for a Contract AI Server Technical Support Specialist based in Round Rock, TX. This fully onsite role involves providing expert technical support for AI Server systems to ensure rapid issue resolution and minimal operational downtime. The position pays between $40.00 and $50.00 per hour and includes eligibility for various benefits contingent on job classification and employment length. Responsibilities encompass designing and implementing standard operational procedures, performing corrective maintenance, diagnosing complex system malfunctions, and collaborating with multiple internal teams such as Customer Delivery Executives, Technical Customer Success Managers, and Field Service Managers. The specialist will proactively conduct system health checks, manage inventory of critical parts, and engage in root cause analysis to enhance system reliability. The role also demands excellence in communication, both with customers and internal teams, plus participation in on-call rotations when needed.

Additionally, the position requires maintaining comprehensive technical documentation, mentoring team members, and driving continuous process improvements including automation initiatives. Operational duties extend to managing spare parts, ensuring accurate service documentation, and performing inventory audits. TEKsystems values continuous professional development, encouraging attendance in training sessions related to Dell Technologies equipment and associated software. The role is ideal for entry-level candidates with skills in data center management, hardware troubleshooting, cabling, and rack and stack operations. This job offers a unique chance to work within a dynamic, high-impact environment where technical expertise and collaborative spirit drive business success and customer satisfaction.