Dairy Queen Chill Staff

West Jordan, UT, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $14.00

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

flexible schedule

Career development opportunities

team environment

Job Description

Dairy Queen is a renowned fast-food restaurant chain known for its delicious ice cream treats and quick-service food offerings. With a legacy of providing quality products and a welcoming environment, Dairy Queen prides itself on delivering exceptional customer experiences through its wide range of dessert items, including soft-serve cones, Blizzards, sundaes, and other specialty frozen treats. Operating with a commitment to quality, cleanliness, and customer satisfaction, Dairy Queen restaurants are popular gathering spots for families, friends, and dessert lovers alike. Dairy Queen is part of a larger chain that values teamwork, professionalism, and community engagement. The company often offers opportunities for growth and development within the fast-paced quick-service restaurant (QSR) industry, making it an appealing place for individuals looking to build a career in food service.

The Chill Staff position at Dairy Queen plays a crucial role in maintaining the high standards the brand is known for. As a Chill Staff team member, the individual is primarily responsible for the efficient and accurate preparation and service of Dairy Queen's signature treat products. This includes crafting soft-serve ice cream, Blizzards, sundaes, and other desserts that meet strict quality and presentation guidelines. Beyond treat preparation, the staff member ensures the working environment is clean, safe, and fully stocked, adhering to all health regulations and company policies. The role demands someone who is friendly, detail-oriented, and able to thrive in a fast-paced, team-oriented setting, focusing not just on product quality but also on delivering outstanding customer service.

This position reports to the Shift Leader, Assistant Manager, or General Manager and requires excellent communication skills, a positive attitude, and the capability to multitask effectively. The Chill Staff must be attentive to customer needs, maintain operational equipment safely, and assist in general restaurant duties to support smooth daily operations. Physical stamina is important, as the role involves long periods of standing, rapid movement, and occasional lifting of heavy supplies. Overall, working as Chill Staff provides valuable experience in food safety, customer interaction, and teamwork within one of the most iconic dessert brands. The position is ideal for those seeking to develop their skills in a supportive, fast-paced environment with opportunities for advancement and professional growth.

Job Requirements

Ability to work efficiently in a highvolume, fastpaced environment
excellent communication and customer service skills
strong attention to cleanliness, organization, and product presentation
ability to stand for long periods and move quickly throughout the shift
willingness to follow all food handling, safety, and sanitation procedures
must be able to lift and carry up to 50 pounds (e.g., cases of food or supplies) up to 10 times during a sixhour shift
frequent standing, walking, bending, lifting, and reaching required
must be able to work in varying temperature conditions (kitchen, freezer, outdoor areas)
must be able to move swiftly in the service area, potentially serving up to 40 customers per hour
ability to read order monitors, recall product contents, and effectively communicate with team members

Job Qualifications

Ability to work efficiently in a highvolume, fastpaced environment
excellent communication and customer service skills
strong attention to cleanliness, organization, and product presentation
ability to stand for long periods and move quickly throughout the shift
willingness to follow all food handling, safety, and sanitation procedures
previous experience in food service or quickservice restaurant (QSR) environments is a plus, but not required

Job Duties

Prepare and assemble treat items quickly and accurately in accordance with Dairy Queen recipes and brand standards
ensure all products meet company quality, appearance, and portion standards before being served
maintain awareness of customer needs and deliver exceptional service with a positive, helpful attitude
operate and maintain chill equipment (including softserve machines, mixers, etc.) safely and in compliance with health and safety guidelines
perform regular cleaning and sanitizing of equipment and tools used in treat preparation
maintain cleanliness and organization of the chill station and all frontofhouse areas
complete assigned prep work and ensure the chill station is stocked with necessary items for each shift
follow product rotation procedures to minimize waste and ensure freshness
participate in daily cleaning tasks including mopping, sweeping, trash removal, restocking supplies, and maintaining restroom cleanliness
assist with parking lot pickup, freezer organization, and other facility upkeep as needed
follow the PRIDE checklist to ensure chill station standards are met at all times
work collaboratively with coworkers and managers to ensure smooth shift operations and quality guest experiences
communicate clearly and respectfully with other team members to ensure accurate order preparation
promptly report any equipment issues, customer concerns, or unusual situations to a supervisor
actively engage with customers in a friendly and professional manner
support the promotion and sampling of treat items when appropriate