Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $27.00 - $32.00
Work Schedule
Day Shifts
Weekend Shifts
Fixed Shifts
Benefits
Health Insurance
401(k) with employer match
Bonus programs
Paid holidays
Paid Time Off
Tuition assistance program
Fitness Center
Job Description
Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees across 14 locations, Uline is known for its stability, success, and commitment to customer satisfaction. Operating in a fast-paced and customer-focused environment, Uline combines world-class technology with exceptional service to maintain its strong reputation in the industry. The company prides itself on providing a professional working atmosphere, complete with best-in-class facilities, a first-class fitness center, and convenient nearby walking paths. Uline also supports continuous learning with its Tuition Assistance Program, making it a company invested in the growth and development of its employees.
The role of a Customer Support Specialist at the Uline California Branch in Ontario, CA, plays a critical part in delivering the legendary service that customers love. This full-time position offers competitive pay ranging from $27 to $32 per hour, including a $2 shift differential, with significant growth and earning potential. The work schedule includes weekday afternoons and evenings from 1:30 PM to 10:00 PM, four weekdays and one weekend day. Within this role, specialists are trained in-depth to enhance communication, problem-solving, and product knowledge, enabling them to confidently handle customer orders, inquiries, and product recommendations.
A Customer Support Specialist at Uline is not just a customer service agent but a product and solutions expert who builds lasting business relationships over phone, email, and chat. The position involves navigating customers through Uline’s website and ordering system to meet their needs with appropriate solutions. Employees benefit from a collaborative in-person working environment with mentoring and team events that foster connection and career development. This role is ideal for detail-oriented individuals eager to tackle challenges, learn quickly, and grow their career in a supportive and established company setting.
The role of a Customer Support Specialist at the Uline California Branch in Ontario, CA, plays a critical part in delivering the legendary service that customers love. This full-time position offers competitive pay ranging from $27 to $32 per hour, including a $2 shift differential, with significant growth and earning potential. The work schedule includes weekday afternoons and evenings from 1:30 PM to 10:00 PM, four weekdays and one weekend day. Within this role, specialists are trained in-depth to enhance communication, problem-solving, and product knowledge, enabling them to confidently handle customer orders, inquiries, and product recommendations.
A Customer Support Specialist at Uline is not just a customer service agent but a product and solutions expert who builds lasting business relationships over phone, email, and chat. The position involves navigating customers through Uline’s website and ordering system to meet their needs with appropriate solutions. Employees benefit from a collaborative in-person working environment with mentoring and team events that foster connection and career development. This role is ideal for detail-oriented individuals eager to tackle challenges, learn quickly, and grow their career in a supportive and established company setting.
Job Requirements
- high school diploma or equivalent
- excellent problem-solving, listening and communication skills
- prior customer service experience is a plus
- willing to learn
- able to work 1:30 PM to 10 PM four weekdays and one weekend day
- able to work on-site in Ontario, CA
Job Qualifications
- high school diploma or equivalent
- bachelor’s degree preferred
- excellent problem-solving skills
- strong listening skills
- excellent communication skills
- prior customer service experience is a plus
- eager to learn and grow
Job Duties
- process customer orders using world-class technology
- make product recommendations
- handle account inquiries
- be a product and solutions expert
- build business relationships over phone, email and chat
- understand customer needs and recommend solutions
- help customers navigate website and online ordering
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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