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Customer Support Specialist

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $25.00 - $30.00
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Work Schedule

Day Shifts
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Benefits

Health Insurance
401(k)
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
Fitness Center

Job Description

Uline is a family-owned company that has established itself as North America's leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 locations, Uline prides itself on a culture of stability, success, and employee development. The company focuses on providing high-quality products and exceptional service to its customers, operating with a strong commitment to professionalism and teamwork. Being a drug-free workplace, Uline requires all new hires to complete a pre-employment hair follicle drug screening, and all positions are on-site, reflecting their emphasis on collaborative work environments and integrity. Uline is recognized for its excellent employee... Show More

Job Requirements

  • High school diploma or equivalent
  • bachelor’s degree preferred
  • excellent problem-solving, listening and communication skills
  • prior customer service experience is a plus
  • willingness to learn and participate in training

Job Qualifications

  • High school diploma or equivalent
  • bachelor’s degree preferred
  • excellent problem-solving skills
  • strong listening skills
  • effective communication skills
  • prior customer service experience is a plus
  • eager to learn and adapt

Job Duties

  • Process customer orders
  • make product recommendations
  • handle account inquiries using world-class technology
  • be a product and solutions expert
  • answer product, pricing, and shipping questions
  • build business relationships over phone, email, and chat
  • understand customer needs and recommend best solutions
  • help customers navigate website and online ordering

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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