Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.20 - $36.00
Benefits
Paid sick time
Paid vacation time
Paid holidays
Holiday premium pay
Health Insurance
Dental Insurance
Paid Time Off
Job Description
CarMax is a leading used car retailer in the United States, known for revolutionizing the car buying experience with a strong focus on transparency, integrity, and customer satisfaction. Established over 30 years ago, CarMax has grown into the nation's largest used car dealer, boasting over 250 store locations and a workforce of more than 30,000 associates. The company's mission centers around making car buying simpler, more honest, and more rewarding for customers. CarMax has also earned recognition as one of the Fortune 100 Best Companies to Work For, showcasing its commitment to treating employees with respect and creating a supportive work environment. As an equal opportunity employer, CarMax upholds diversity and inclusion principles across all levels of employment.
The Customer Specialist role at CarMax is an integral position that combines customer service excellence with operational expertise. This role involves guiding customers through various stages of their car buying and selling journey, ensuring that each interaction reflects CarMax’s hallmark standards of honesty and innovation. Customer Specialists act as trusted advisors, helping customers with appraisals, test drives, financing applications, and the completion of all necessary paperwork. They also conduct vehicle condition assessments, manage vehicle inventory processes including check-in and daily scanning, and perform cosmetic inspections to uphold the company's quality standards. Administrative tasks such as documenting transactions, auditing paperwork, and managing payments are part of the daily responsibilities, ensuring seamless operations.
The position requires effective collaboration with various teams to coordinate service appointments and review repair orders, maintaining smooth and transparent communication that enhances the customer experience. Working at CarMax offers a dynamic and autonomous role that presents variety in daily tasks, fostering both personal and professional growth. Employees have the opportunity to contribute directly to a positive customer experience while being part of an innovative company culture focused on progress and community impact.
This Customer Specialist role is full-time and offers competitive hourly pay ranging from $17.20 to $36.00 per hour, reflecting experience and performance. Additionally, CarMax provides attractive benefits including paid sick, vacation, and holiday time, comprehensive health plans, and support for ongoing skills development. The company supports work-life balance and is committed to providing a workplace where associates feel valued and empowered. Joining CarMax means becoming part of a forward-thinking team dedicated to reshaping the automotive retail landscape while helping communities thrive through exceptional service and sustainable business practices.
The Customer Specialist role at CarMax is an integral position that combines customer service excellence with operational expertise. This role involves guiding customers through various stages of their car buying and selling journey, ensuring that each interaction reflects CarMax’s hallmark standards of honesty and innovation. Customer Specialists act as trusted advisors, helping customers with appraisals, test drives, financing applications, and the completion of all necessary paperwork. They also conduct vehicle condition assessments, manage vehicle inventory processes including check-in and daily scanning, and perform cosmetic inspections to uphold the company's quality standards. Administrative tasks such as documenting transactions, auditing paperwork, and managing payments are part of the daily responsibilities, ensuring seamless operations.
The position requires effective collaboration with various teams to coordinate service appointments and review repair orders, maintaining smooth and transparent communication that enhances the customer experience. Working at CarMax offers a dynamic and autonomous role that presents variety in daily tasks, fostering both personal and professional growth. Employees have the opportunity to contribute directly to a positive customer experience while being part of an innovative company culture focused on progress and community impact.
This Customer Specialist role is full-time and offers competitive hourly pay ranging from $17.20 to $36.00 per hour, reflecting experience and performance. Additionally, CarMax provides attractive benefits including paid sick, vacation, and holiday time, comprehensive health plans, and support for ongoing skills development. The company supports work-life balance and is committed to providing a workplace where associates feel valued and empowered. Joining CarMax means becoming part of a forward-thinking team dedicated to reshaping the automotive retail landscape while helping communities thrive through exceptional service and sustainable business practices.
Job Requirements
- High school diploma or equivalent
- valid driver’s license
- ability to lift up to 25 lbs
- ability to accurately read and transcribe data
- strong communication skills
- ability to build relationships
- demonstrated integrity and teamwork
- skilled in balancing customer needs with business goals
- ability to manage multiple tasks and maintain attention to detail
- ability to meet deadlines
Job Qualifications
- Strong communication skills with confidence in representing CarMax and its products
- ability to build lasting relationships and create win-win solutions for customers
- demonstrated integrity, respect, and teamwork in a fast-paced environment
- skilled in balancing customer needs with business goals and following processes accurately
- ability to manage multiple tasks, maintain attention to detail, and meet deadlines
- high school diploma or equivalent
- valid driver’s license
- ability to lift up to 25 lbs
- basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) preferred
- sales or customer service experience in retail or similar environments preferred
Job Duties
- Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications
- conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers
- manage inventory processes, including vehicle check-in, daily scanning, and reconciliation
- perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards
- handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments
- coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience
- follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area
Job Criteria
Experience
No experience required
Job Location
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