You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $33.00 - $38.00
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k)
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
Job Description
Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, boasting a workforce of over 9,800 employees across 14 locations. Known for its commitment to customer service excellence and operational efficiency, Uline has established a strong reputation over more than 45 years of success. The company emphasizes a drug-free workplace, requiring all new hires to complete a pre-employment hair follicle drug screening. Its on-site positions offer a stable and growth-oriented career environment supported by comprehensive benefits and employee perks. The Kenosha Branch located at 12355 Uline Way in Kenosha, WI, is seeking a Customer... Show More
Job Requirements
- High school diploma or equivalent
- 3+ years of customer service experience
- Effective communication skills
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree preferred
- 3+ years of customer service experience
- 2+ years of leadership or supervisory experience preferred
- Effective communication skills
Job Duties
- Coach and develop Customer Service Representatives in product knowledge, policies, procedures, and performance metrics
- Review phone, email and other customer interactions to evaluate quality and provide coaching and performance reviews
- Provide feedback to management on process improvements to increase efficiency and customer satisfaction
- Facilitate team meetings and one-on-one sessions to communicate policy updates and provide training
- Handle escalated customer issues and provide weekly support for customer interactions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: