Customer Service Team Lead

Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, boasting a workforce of over 9,800 employees across 14 locations. Known for its commitment to customer service excellence and operational efficiency, Uline has established a strong reputation over more than 45 years of success. The company emphasizes a drug-free workplace, requiring all new hires to complete a pre-employment hair follicle drug screening. Its on-site positions offer a stable and growth-oriented career environment supported by comprehensive benefits and employee perks. The Kenosha Branch located at 12355 Uline Way in Kenosha, WI, is seeking a Customer Service Team Lead to reinforce its dynamic customer-focused culture.

As a Customer Service Team Lead at Uline, you will play a pivotal role in leading a team of Customer Service Representatives who are dedicated to delivering fast, friendly, and solution-oriented service. This role is essential in upholding the company’s legendary customer service standards by ensuring the team is well-trained, motivated, and empowered to solve problems effectively. Your leadership will directly influence customer satisfaction and operational success. The position offers pay ranging from $33 to $38 per hour, with significant potential for growth and earning opportunities. This is an on-site role, emphasizing hands-on leadership and active team engagement.

In this leadership role, you will be responsible for coaching and developing customer service team members in product knowledge, company policies, procedures, and performance expectations. You will continuously review customer interactions across various channels such as phone and email to evaluate quality and provide constructive feedback through performance reviews and coaching sessions. Your insights and recommendations will support management in refining processes that enhance customer satisfaction and operational efficiency.

Handling escalated customer service issues will be a critical duty, requiring tact, problem-solving skills, and a resolution-focused approach. You will facilitate regular team meetings and one-on-one sessions to communicate updates, reinforce training, and foster a supportive team environment. The successful candidate will possess strong communication skills and a commitment to customer excellence, contributing to Uline's mission to lead the industry through exceptional service.

Uline also supports its employees with comprehensive benefits including full health insurance coverage, a 401(k) plan with a 6% employer match starting from day one, multiple bonus programs, paid holidays, generous paid time off, and a Tuition Assistance Program to support professional development. Additionally, employee perks include an on-site café offering affordable meals, a fitness center, and well-maintained walking paths, all within modern, clean facilities. This role is a fantastic opportunity for individuals aspiring to elevate their careers within a reputable and stable company committed to employee growth and satisfaction.