full logo background image

You're Viewing 1 Of 95,000+ Jobs On OysterLink

check

New hospitality jobs added daily. Browse by role, pay, or location.

Uline logo

Customer Service Team Lead

Job Overview

briefcase

Employment Type

Full-time
moneybag

Compensation

Hourly
Range $33.00 - $38.00
clock

Work Schedule

Standard Hours
diamond

Benefits

Health Insurance
401(k)
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance

Job Description

Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, boasting a workforce of over 9,800 employees across 14 locations. Known for its commitment to customer service excellence and operational efficiency, Uline has established a strong reputation over more than 45 years of success. The company emphasizes a drug-free workplace, requiring all new hires to complete a pre-employment hair follicle drug screening. Its on-site positions offer a stable and growth-oriented career environment supported by comprehensive benefits and employee perks. The Kenosha Branch located at 12355 Uline Way in Kenosha, WI, is seeking a Customer... Show More

Job Requirements

  • High school diploma or equivalent
  • 3+ years of customer service experience
  • Effective communication skills

Job Qualifications

  • High school diploma or equivalent
  • Bachelor’s degree preferred
  • 3+ years of customer service experience
  • 2+ years of leadership or supervisory experience preferred
  • Effective communication skills

Job Duties

  • Coach and develop Customer Service Representatives in product knowledge, policies, procedures, and performance metrics
  • Review phone, email and other customer interactions to evaluate quality and provide coaching and performance reviews
  • Provide feedback to management on process improvements to increase efficiency and customer satisfaction
  • Facilitate team meetings and one-on-one sessions to communicate policy updates and provide training
  • Handle escalated customer issues and provide weekly support for customer interactions

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

More Jobs Like This: