Customer Service Specialist

BBJ | La Tavola, industry leaders since 1983, is the largest specialty linen rental company in the United States. With prominent operating facilities located in Napa, California, and Chicago, Illinois, BBJ | La Tavola has established itself as a national leader by offering an extensive variety of high-quality specialty linens and accessories. Their sales teams, event designers, and showrooms are situated in most major cities across the country, making the company highly accessible to a broad clientele. Known for its commitment to innovation, inspiration, and collaboration, BBJ | La Tavola prides itself on providing exceptional products and services that enhance memorable events of all sizes, from intimate dinners to grand galas.

The company’s product offerings include specialty linens, linen accessories, chargers, spandex, chair décor, and set and strike production, all integral to creating beautiful and elegant event spaces. BBJ | La Tavola’s passion for design and trends is evident in their carefully curated collections and partnerships with like-minded companies, which ensure they remain at the forefront of event styling and decor.

This position offers an exciting opportunity to join BBJ | La Tavola’s dynamic team as a customer service liaison responsible for connecting customers with the company’s products and services. In this role, you will engage with clients nationwide through multiple communication channels including online chat and phone calls. You will assist customers by answering questions, suggesting product and service solutions tailored to specific event needs, and processing orders efficiently to maintain high customer satisfaction levels. The position requires a detail-oriented approach to handling customer accounts, managing payments, and resolving any service issues by providing timely and effective solutions.

This role is vital in supporting both the customer and sales teams by preparing quotes, contracts, and credit memos while helping showroom visitors select appropriate linen choices that complement their event designs. You will be at the frontline of client interaction, ensuring service excellence and fostering long-term relationships based on trust and quality experience.

A successful candidate will demonstrate a strong work ethic, professional demeanor, and excellent communication skills, both verbal and written. You must be adaptable to a fast-paced environment, multitask efficiently, and be comfortable working autonomously as well as part of a collaborative team. Proficiency in Microsoft Office applications, especially Word, Outlook, and Teams, is essential. Experience in the event or hospitality industries is advantageous but not required. Flexibility to occasionally work evening or weekend shifts on a rotation basis is also important to meet customer needs during peak times.

If you are passionate about delivering outstanding customer service and want to be part of a reputable and innovative company that values design and collaboration, this role at BBJ | La Tavola offers the perfect platform to expand your career in event services and customer relations.