CUSTOMER SERVICE REPRESENTIVE-PART-TIME

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Range $17.00 - $20.00
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Work Schedule

Weekend Shifts
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Benefits

401-k with company match

Job Description

Aero Center is a prominent Fixed Base Operator (FBO) located at Spokane International Airport, specializing in providing comprehensive services to the general aviation community, which includes non-commercial aircraft. The company is recognized for offering essential amenities such as aircraft fueling, parking, and hangar space, supporting both private pilots and aviation enthusiasts. Aero Center prides itself on its commitment to exceptional customer service and a professional environment tailored to the unique needs of general aviation clients. Known for its dynamic work atmosphere and collaborative team, Aero Center is actively expanding and seeking talented individuals to join their growing team at Spokane... Show More

Job Requirements

  • High school diploma or general education degree (GED) is required
  • Essential reading, writing, and math skills
  • Ability to work under pressure and adaptability to change
  • Excellent interpersonal and verbal communication skills
  • Must possess a valid state driver's license
  • 100% drug-free workplace (drug screen required)
  • Job type: part-time

Job Qualifications

  • Aviation experience preferred
  • Hospitality experience, i.e., front desk, restaurant/bar, hotel, country club, luxury retail
  • Ability to work effectively with numbers to efficiently and accurately handle payment processing, invoicing, and the associated computer entries and paperwork
  • Must have experience providing top-quality customer service in a face-to-face setting
  • Friendly and attentive personality
  • Excellent interpersonal and communication skills
  • Experience with conflict resolution in a customer service environment
  • Exceptional ability to attend to details
  • Computer skills, e.g., POS systems, reservation systems, accounting systems, Excel
  • Ability to multi-task effectively, interacting with customers, answering phones, and attending to computer work

Job Duties

  • Greeting on-site visitors and ensuring they are made to feel welcome
  • Handling telephone calls with a customer-oriented level of service
  • Data entry and other computer work to make reservations for services, communicate with customers via email, track inventory, and process financial transactions
  • Excellent attention to detail to coordinate operations provided by multiple personnel to multiple customers to ensure timely and efficient service
  • Connecting clients to appropriate personnel or third-party vendors for further service needs
  • Providing attention to detail and follow through to ensure that a wide range of business needs are met
  • Performing administrative support tasks

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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