Job Overview
Compensation
Hourly
Range $20.67 - $27.51
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
on the job training
Paid holidays
Job Description
UniFirst is a leading provider of workplace uniforms and facility service products, offering comprehensive solutions to businesses across various industries. With decades of experience, UniFirst has established itself as a trusted partner for companies seeking high-quality uniforms, safety apparel, and cleanroom services. As a well-established company, UniFirst prides itself on its commitment to customer satisfaction, operational excellence, and employee development. Known for fostering a collaborative and supportive work environment, UniFirst provides its employees with opportunities for growth and advancement in a stable and rewarding industry.\n\nWe are currently seeking a dedicated Customer Service Representative to join our team. This role is a pivotal position within our organization, serving as the primary interface between our customers and the company. The successful candidate will play a key role in delivering exceptional customer service by effectively addressing client inquiries, resolving issues, and ensuring overall customer satisfaction. At UniFirst, we emphasize a healthy work-life balance, offering a standard 5-day workweek with weekends off, specifically Saturdays and Sundays, allowing employees to enjoy their time outside of work fully. This position offers on-the-job training for a smooth transition and development in the role.\n\nThe Customer Service Representative will handle various responsibilities, including managing customer accounts, processing orders, responding to customer concerns promptly, and collaborating internally to meet client needs. Successful candidates will exhibit excellent communication skills, attention to detail, and a positive attitude. Working at UniFirst means joining a company that values integrity, teamwork, and dedication to service excellence. This role is ideal for individuals seeking a career in customer service within a supportive and dynamic company culture that encourages professional growth and provides the stability of a well-established organization.
Job Requirements
- high school diploma or equivalent
- prior customer service experience preferred
- excellent verbal and written communication skills
- ability to work collaboratively in a team environment
- proficiency with standard office software
- reliable and punctual
- positive attitude
- willingness to learn
Job Qualifications
- high school diploma or equivalent
- prior experience in customer service preferred
- strong communication and interpersonal skills
- ability to multitask and manage time efficiently
- proficiency with computers and basic software applications
- problem-solving skills
- team-oriented mindset
Job Duties
- respond to customer inquiries in a timely and professional manner
- manage customer accounts and maintain accurate records
- process orders and handle billing inquiries
- resolve customer complaints and issues effectively
- coordinate with internal departments to fulfill customer needs
- provide product and service information to customers
- maintain a positive and helpful attitude
Job Criteria
Experience
No experience required
Job Location
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