Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.25 - $22.25
Work Schedule
Standard Hours
Benefits
On-the-job training
401K with company match
Profit sharing
Health Insurance
Life insurance
Tuition Reimbursement
Paid Time Off
Employee assistance program
Direct Payroll Deposit
employee discount
Employee Referral Bonuses
Job Description
UniFirst is a distinguished international leader in the garment services industry, boasting an impressive presence across the United States, Canada, and Europe. Established over 80 years ago, UniFirst has grown into a $2 billion organization known for its reliability, innovation, and commitment to customer satisfaction. With over 14,000 dedicated team partners, the company serves more than 300,000 business customer locations and greatly values its family-oriented culture, which combines the agility of a small company with the strength and resources of an industry giant. UniFirst's dedication to growth and excellence has earned it prestigious recognitions, including a place in Selling Power magazine's "Best Companies to Sell For" and Forbes magazine's "Platinum 400 - Best Big Companies."
At UniFirst, the work environment is designed to foster professional development, inclusivity, and collaboration, making it a sought-after employer in the garment services sector. Employees benefit from a comprehensive support system, including robust training programs and career advancement opportunities that emphasize promoting from within. The company’s culture celebrates diversity and community spirit, ensuring that every team partner feels valued and empowered to contribute to UniFirst's continued success.
We are currently seeking a dedicated Customer Service Representative to join our team. This role is integral in maintaining and enhancing our relationships with customers by acting as the primary liaison between customers and the company. As a Customer Service Representative at UniFirst, you will provide exceptional service by addressing account inquiries, resolving issues efficiently, and supporting the sales department with administrative tasks. The position promises a friendly and structured five-day workweek, with Saturdays and Sundays off, fostering a healthy work-life balance. Immediate openings are available, and UniFirst offers comprehensive on-the-job training to help new hires quickly gain the skills necessary to excel.
This role involves direct communication with customers via telephone and email to assist with questions about accounts, company procedures, and services. The Customer Service Representative will perform accounts receivable duties such as following up on outstanding accounts, processing credits and exchanges, and managing account conflicts through established escalation processes. Additionally, this position provides vital administrative support to the sales team and handles basic data entry tasks, requiring proficiency in Microsoft Office tools like Outlook, Excel, Word, and Teams.
Successful candidates will exhibit excellent verbal and written communication skills, professional phone and email etiquette, and strong problem-solving abilities. Attention to detail, organizational and time management skills, and a collaborative spirit are essential to thrive in this role. UniFirst’s work environment demands adaptability and a proactive approach, with the ability to work independently and as part of a team. Physical requirements include the ability to lift up to 25 pounds occasionally and the capacity to sit for prolonged periods.
At UniFirst, employee growth is prioritized through a mix of on-the-job experiences, structured online training modules, and an innovative training platform called The Learning Center. The company fosters a community culture that nurtures diversity and collaboration. Employees enjoy competitive pay and a comprehensive benefits package including 401K with company match, profit sharing, health insurance, life insurance, tuition reimbursement, paid time off, and various employee perks like discounts and referral bonuses. Joining UniFirst means becoming part of an 80-year legacy of stability, innovation, and commitment to customer service excellence in the garment services industry.
At UniFirst, the work environment is designed to foster professional development, inclusivity, and collaboration, making it a sought-after employer in the garment services sector. Employees benefit from a comprehensive support system, including robust training programs and career advancement opportunities that emphasize promoting from within. The company’s culture celebrates diversity and community spirit, ensuring that every team partner feels valued and empowered to contribute to UniFirst's continued success.
We are currently seeking a dedicated Customer Service Representative to join our team. This role is integral in maintaining and enhancing our relationships with customers by acting as the primary liaison between customers and the company. As a Customer Service Representative at UniFirst, you will provide exceptional service by addressing account inquiries, resolving issues efficiently, and supporting the sales department with administrative tasks. The position promises a friendly and structured five-day workweek, with Saturdays and Sundays off, fostering a healthy work-life balance. Immediate openings are available, and UniFirst offers comprehensive on-the-job training to help new hires quickly gain the skills necessary to excel.
This role involves direct communication with customers via telephone and email to assist with questions about accounts, company procedures, and services. The Customer Service Representative will perform accounts receivable duties such as following up on outstanding accounts, processing credits and exchanges, and managing account conflicts through established escalation processes. Additionally, this position provides vital administrative support to the sales team and handles basic data entry tasks, requiring proficiency in Microsoft Office tools like Outlook, Excel, Word, and Teams.
Successful candidates will exhibit excellent verbal and written communication skills, professional phone and email etiquette, and strong problem-solving abilities. Attention to detail, organizational and time management skills, and a collaborative spirit are essential to thrive in this role. UniFirst’s work environment demands adaptability and a proactive approach, with the ability to work independently and as part of a team. Physical requirements include the ability to lift up to 25 pounds occasionally and the capacity to sit for prolonged periods.
At UniFirst, employee growth is prioritized through a mix of on-the-job experiences, structured online training modules, and an innovative training platform called The Learning Center. The company fosters a community culture that nurtures diversity and collaboration. Employees enjoy competitive pay and a comprehensive benefits package including 401K with company match, profit sharing, health insurance, life insurance, tuition reimbursement, paid time off, and various employee perks like discounts and referral bonuses. Joining UniFirst means becoming part of an 80-year legacy of stability, innovation, and commitment to customer service excellence in the garment services industry.
Job Requirements
- High school diploma or GED equivalent
- Two years of customer service experience in an administrative setting preferred
- Prior accounts receivable experience highly encouraged
- Excellent verbal and written communication skills including professional telephone and email etiquette
- Proficient knowledge of Microsoft Office products
- Strong time management and organizational skills
- Must be able to lift up to 25 pounds occasionally and sit for extended periods
- Ability to perform basic math calculations
- Must be a collaborative team player capable of working independently
- Problem-solving skills
Job Qualifications
- High school diploma or GED equivalent
- Two years of customer service experience in an administrative setting preferred
- Prior accounts receivable experience highly encouraged
- Proficient knowledge of Microsoft Office products including Outlook, Excel, Word, and Teams
- Excellent verbal and written communication skills
- Professional telephone and email etiquette
- Active listening skills
- Strong time management and organizational abilities
- Ability to work independently and collaboratively as a team player
- Problem-solving skills in a dynamic environment
- Comfortable performing basic mathematical calculations
- Ability to lift up to 25 pounds and sit for extended periods
Job Duties
- Assist customers by answering questions related to accounts, procedures, and services by telephone or email
- Provide excellent customer service to both customers and UniFirst personnel
- Perform accounts receivable duties including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through the escalation process
- Partner and provide administrative support to UniFirst's Sales Department
- Perform basic data entry and other administrative duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
