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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.50 - $1.00
Work Schedule
Standard Hours
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
company holidays
401(k) retirement plan contribution
Employee Discounts
Parental leave
Safety shoes provided
Job Description
W. W. Grainger, Inc., is a premier broad line distributor with significant operations across North America, Japan, and the United Kingdom. Known for its commitment to service and innovative technology, Grainger serves over 4.5 million customers worldwide, delivering millions of maintenance, repair, and operational products and solutions. As a company that generated $17.2 billion in revenue in 2024, Grainger is recognized for its award-winning culture and dedication to keeping the world working. With two primary business segments, High-Touch Solutions offers nearly 2 million MRO products and services including technical support and inventory management, while the Endless Assortment segment through platforms... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of customer service or customer-facing experience
- Strong communication and interpersonal skills
- Ability to handle high-volume phone calls
- Proficiency in navigating multiple software programs simultaneously
- Ability to work Monday through Friday, 9:30 a.m. to 6:00 p.m.
- Access to a secure, quiet workspace and reliable high-speed internet for hybrid or remote work
- Willingness to participate in an 8-week onsite training program
- Ability to work collaboratively in a team environment
- Commitment to ethical business practices
Job Qualifications
- High school diploma or equivalent
- Minimum 1 year of customer service experience or experience in a customer-facing role
- A passion for delivering exceptional customer service and creating a positive experience for every customer
- Ability to thrive in a fast-paced, dynamic environment
- Ability to problem solve and make decisions with attention to detail
- A continuous improvement mindset, open to coaching and receiving feedback
- Proven ability to learn new technology and software quickly
- Comfortable navigating multiple programs and screens simultaneously
- Proficiency in Microsoft Office Suite including Word, Excel, Outlook, and Teams
- Experience with Customer Relationship Management systems and SAP a plus but not required
- For hybrid or remote work a secure, quiet workspace and high-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload and ping under 80ms
Job Duties
- Handle a high volume of inbound calls delivering quality customer service with professionalism, empathy, and efficiency
- Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
- Assist customers with order placement, product information and identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
- Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions
- Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity
- Maintain attention to detail while managing complex or time-sensitive customer issues
- Communicate clearly via phone and written messages
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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