Customer Service Representative - Tempe, AZ

W. W. Grainger, Inc., is a premier broad line distributor with significant operations across North America, Japan, and the United Kingdom. Known for its commitment to service and innovative technology, Grainger serves over 4.5 million customers worldwide, delivering millions of maintenance, repair, and operational products and solutions. As a company that generated $17.2 billion in revenue in 2024, Grainger is recognized for its award-winning culture and dedication to keeping the world working. With two primary business segments, High-Touch Solutions offers nearly 2 million MRO products and services including technical support and inventory management, while the Endless Assortment segment through platforms like Zoro.com and MonotaRO.com provides access to a vast catalog of over 14 million and 24 million products respectively. To learn more about Grainger, visit www.grainger.com.

This position is a full-time, hourly Customer Service Representative role based in Tempe, Arizona, with a hybrid work location approach post-training. The starting pay is $20.50 per hour. The role involves handling a high volume of inbound customer calls, offering exemplary service, and efficiently managing customer inquiries related to orders, product information, pricing, invoicing, credits, and returns. The incoming representative will join a collaborative team managed by a Supervisor of Customer Experience beginning April 2026. Training is conducted onsite and spans eight weeks at the Tempe office, offering comprehensive preparation including systems navigation, software proficiency, and core service skills like critical thinking and communication. Upon successful completion of the training, candidates have the opportunity to transition into a hybrid work schedule, working three days onsite and two days remotely, with the potential for fully remote work after six months based on performance. Grainger fosters a culture of inclusion, development, and growth, encouraging employees to build specialized skills and advance within the company. This role is well-suited for motivated individuals who thrive in fast-paced, dynamic environments and are passionate about creating outstanding customer experiences. The work schedule is Monday to Friday, 9:30 a.m. to 6:00 p.m., with weekends off. Essential workplace tools will be provided, and benefits include health coverage from the first day, paid time off, retirement plan contributions, and employee discounts, underscoring Grainger’s commitment to its workforce.