Customer Service Representative - Precious Metals

Brink's Inc., known as The Brink's Company (NYSE: BCO), is a globally recognized leader in secure logistics and security solutions. Established with a commitment to safeguarding valuable assets, the company operates extensively in 51 countries and serves customers across more than 100 countries worldwide. Operating within the secure transportation and management of cash, valuables, and digital retail solutions, Brink's caters to a diverse clientele that includes financial institutions, retailers, government agencies, mints, jewelers, and various commercial enterprises. The company prides itself on fostering an inclusive and engaging workplace culture where diversity, safety, respect, and equal opportunity for growth are paramount values. Brink's dedication to building lasting partnerships underpins its success in securing commerce in an increasingly complex and interconnected global economy.

Brink's Global Services is a notable division within Brink's Inc., specializing in the secure handling and transportation of valuable commodities across the logistics value chain. This division supports industries such as mining, banknotes, precious metals, jewelry, security, art, and pharmaceuticals, ensuring the safe transit and storage of high-value assets. They provide innovative and secure logistics solutions designed to manage risks and optimize supply chain integrity.

The role of Customer Service Representative I - JFK Commodities within Brink's Global Services offers an exciting opportunity to be at the forefront of customer interactions in a highly specialized sector. This position is focused on maintaining and building professional relationships with both international and domestic customers involved in commodities storage and precious metals. The representative will be a key point of contact responsible for processing shipments, coordinating deliveries with Brink’s Incorporated and domestic operations, and supporting pick pack initiatives. They will be instrumental in ensuring that all communications and logistics activities are handled promptly and professionally, contributing significantly to the division's operational efficiency and customer satisfaction.

The position offers an hourly wage of $22 to $24 and is geared towards candidates with a strong background in customer service, logistics, and supply chain operations. The Customer Service Rep I will be expected to respond to communications, resolve inquiries about shipment statuses, provide pertinent information on precious metal services, and handle administrative tasks, reports, and projects related to customer support. Brink's encourages candidates who are self-starters, team players, and possess excellent communication and interpersonal skills to apply.

In addition to a challenging role with substantial responsibilities, Brink's provides a comprehensive compensation package, including medical, dental, vision, and life insurance plans, as well as a 401(k) retirement savings plan. This role is specifically offered in several states including Ohio (OHI), Delaware (DEL), New York (NY), California (CA), Colorado (CO), Washington (WA), Maryland (MD), Connecticut (CT), Illinois (IL), Nevada (NV), Kentucky (KY), Michigan (MI), New Jersey (NJ), Maine (ME), Missouri (MO), Massachusetts (MA), and Montana (MT). Brink's places a strong emphasis on equal employment opportunity and a drug-free workplace, maintaining a fair and inclusive hiring process.