Customer Service Representative - Overnights

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials, boasting a workforce of over 9,800 employees across 14 locations. Known for its stable and successful business model, Uline prioritizes a professional and supportive work environment. The company emphasizes exceptional service, operational efficiency, and creating value through its logistics and customer service operations. Uline’s Kenosha Branch, located at 12355 Uline Way, Kenosha, WI, is seeking a dedicated Customer Service Representative for overnight shifts. This role is designed for individuals who are fast, friendly, and customer-focused, with a commitment to delivering legendary service that Uline’s customers have come to expect.

As a Customer Service Representative working overnight shifts at Uline’s Kenosha Branch, you will engage deeply with customer orders, providing detailed attention to their needs and product solutions. The role offers full-time employment with 4 or 5-day on-site schedules, including weekends, featuring competitive pay ranging from $29 to $34 per hour plus a $4 shift differential. This position is not just a job but a career development opportunity in a company that values learning, professional growth, and teamwork. Comprehensive training programs will equip you with the skills to become an expert in Uline’s products and solutions, enabling you to efficiently handle inquiries related to product information, pricing, shipping, and account management. You’ll utilize world-class technology to process orders and assist customers through multiple communication channels including phone, email, and chat.

Uline’s customer service team is encouraged to build strong business relationships with customers by understanding their needs and recommending the best Uline solutions. The position involves helping customers navigate Uline’s website and online ordering system, ensuring a smooth and satisfactory customer experience. There is a strong emphasis on communication, problem-solving, and product knowledge, with opportunities for peer mentoring and career progression within a supportive team environment.

The company fosters a vibrant workplace culture with regular team events and a collaborative atmosphere. Employees enjoy a range of perks including access to a café offering affordable meals from local restaurants, an on-site fitness center, walking paths, and modern, clean facilities. Uline is also committed to employee well-being through complete health insurance coverage, a 401(k) plan with a 6% employer match starting day one, multiple bonus programs, paid holidays, generous paid time off, and a tuition assistance program for continuing professional education.

Uline maintains a drug-free workplace policy, requiring pre-employment hair follicle drug screening for all new hires, and emphasizes equal employment opportunity for all candidates including veterans and individuals with disabilities. This on-site role is ideal for customer service professionals looking to excel in a dynamic company dedicated to quality service and employee success.