Customer Service Representative - Overnights

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With a workforce exceeding 9,800 employees spread across 14 locations, Uline has built a reputation for stability, outstanding customer service, and professional growth. This well-established company prides itself on a drug-free work environment, requiring pre-employment hair follicle drug screening for all new hires. The workplace at Uline offers modern, clean, and well-maintained facilities, complete with an on-site fitness center, walking paths, and an affordable café featuring meal options from local restaurants. The company emphasizes a culture of continuous learning, development, and connection through in-depth training, peer mentoring, and regular team events in a collaborative, in-person setting.

The Customer Service Representative - Overnights position at Uline's Kenosha Branch, located at 12355 Uline Way, Kenosha, WI, offers a full-time work schedule with options for 4-day or 5-day shifts that include weekends. This overnight role provides pay ranging from $29 to $34 per hour plus a significant shift differential of $4 per hour, creating a strong earning potential with notable growth opportunities. As a Customer Service Representative, you will be responsible for ensuring that every customer receives the legendary service Uline promises by thoroughly processing orders, making product recommendations, and handling account inquiries with advanced, world-class technology designed to streamline workflow. You will become an expert on the products and solutions Uline offers, enabling you to answer questions confidently related to pricing, shipping, and product details.

The role requires you to develop strong business relationships over several communication channels such as phone, email, and chat. Understanding customer needs is key, and you will recommend the best solutions while assisting customers in navigating Uline’s website and online ordering system efficiently. This position offers a great opportunity to enhance your problem-solving, communication, and listening skills through extensive training, setting a solid foundation for career advancement. Uline values professional growth and supports employees through continuing education assistance and an environment that fosters development.

Joining Uline means becoming part of a company that values excellence and employee well-being. In addition to the rewarding work and competitive pay, employees enjoy comprehensive benefits such as health insurance, dental, vision coverage, 401(k) plans with employer match from day one, multiple bonus programs, paid holidays, generous paid time off, and a tuition assistance program. Uline’s commitment to employee satisfaction is reflected in their provision of modern, clean facilities and a supportive workplace culture where teamwork and collaboration are prioritized. This overnight customer service role is perfect for motivated individuals looking for a stable and rewarding career in a respected company dedicated to its customers and employees alike.