Customer Service Representative - Overnights

Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees across 14 locations, Uline has built a strong reputation for stability, success, and outstanding customer service. Known for its fast, friendly, and customer-focused approach, Uline offers a professional and supportive work environment where employees are valued and empowered to deliver the legendary service that customers love. The company maintains a drug-free workplace, requiring pre-employment hair follicle drug screening for all new hires, and emphasizes an inclusive culture as an Equal Employment Opportunity/Affirmative Action Employer committed to veterans and disabled individuals. All positions at Uline are on-site, allowing for close collaboration and team engagement.

The role of Customer Service Representative - Overnights at Uline’s Kenosha Branch (12355 Uline Way, Kenosha, WI 53144) offers full-time hours with flexible 4-day or 5-day on-site schedules, including weekends. Compensation ranges from $29 to $34 per hour, with an additional $4 shift differential, reflecting the overnight schedule and recognizing employee dedication during less traditional hours. This position involves a dynamic role where the representative will process customer orders, make product recommendations, and manage account inquiries utilizing world-class technology. The role requires becoming a product and solutions expert to answer questions related to products, pricing, and shipping swiftly and confidently. Building strong relationships with customers through phone, email, and chat is a critical part of the job, as is understanding customer needs to recommend the best Uline solutions. The representative will also assist customers in navigating Uline’s website and online ordering system for a seamless purchasing experience.

Uline invests significantly in employee development, providing in-depth training to sharpen communication and problem-solving skills, along with one-on-one peer mentoring opportunities. The company fosters a professional environment that encourages career growth and development. Employees benefit from a collaborative in-person workplace with regular team events to strengthen connections and camaraderie. The role is ideal for individuals passionate about customer service who enjoy problem-solving and desire to grow in their careers within a successful and stable company. With excellent benefits and perks, Uline aims to support the well-being and advancement of its workforce, making it an attractive employer for those seeking long-term employment with promising growth and earning potential.