Customer Service Representative - Overnights

Uline is a family-owned company and the leading distributor of shipping, industrial, and packaging materials across North America. With over 9,800 employees spread across 14 locations, Uline has established itself as a stable and growing organization committed to providing superior customer service and innovative solutions. Known for its high standards of excellence and a drug-free workplace, Uline cultivates a professional environment where employees are valued and career growth is encouraged. The Kenosha branch at 12355 Uline Way, Kenosha, WI, serves as a hub for dedicated customer service representatives who play a vital role in maintaining Uline’s reputation as a top-tier distributor.

As a Customer Service Representative working overnight shifts at Uline’s Kenosha branch, you will be an essential member of a fast-paced, friendly, and customer-focused team. This full-time role offers the flexibility of 4-day or 5-day onsite schedules, including weekends, with a competitive starting pay ranging from $29 to $34 per hour. Additionally, employees working these shifts receive a $4 shift differential, reflecting the company's commitment to fair and attractive compensation. The role emphasizes engagement with customers, providing order processing, product recommendations, and account inquiries with the aid of world-class technology and industry knowledge.

This position is crafted for individuals who thrive in a collaborative in-person setting and enjoy building strong relationships through multiple communication channels such as phone, email, and chat. Uline offers in-depth training and one-on-one mentoring to develop your communication, problem-solving, and product expertise. As a representative, you will become a trusted resource for Uline’s vast product catalog, equipped to quickly and confidently answer questions regarding products, pricing, and shipping. The role also involves guiding customers through Uline’s website and online ordering system, ensuring a seamless buying experience.

Uline takes pride in fostering a supportive work atmosphere with regular team events that enhance collaboration and camaraderie. Employees benefit from complete health insurance coverage, 401(k) with employer match starting day one, multiple bonus programs, paid holidays, generous paid time off, and a tuition assistance program that supports professional continuing education. The Kenosha branch features a café with daily affordable meal options from local restaurants, an on-site fitness center, and well-maintained walking paths – all within best-in-class, clean, modern facilities.

Working at Uline means joining a company with a strong foundation of stability and success, where your contributions are valued and performance is rewarded. Uline’s commitment to employee well-being is demonstrated through comprehensive benefits and perks designed to support a healthy work-life balance. If you are eager to learn and grow within a reputable company that values excellence and customer satisfaction, this overnight customer service representative role could be the perfect fit for your career aspirations.