Customer Service Representative - Overnights

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With a robust workforce of over 9,800 employees spread across 14 locations, Uline has established itself as a stable and successful enterprise known for its customer-centric approach and operational excellence. The company prides itself on fostering a collaborative work environment with modern, well-maintained facilities, including on-site fitness centers, cafes serving affordable daily meal options from local restaurants, and beautiful walking paths. Uline’s commitment to its workforce extends beyond the basic working environment by offering comprehensive benefits, extensive training, and opportunities for professional growth.

The Customer Service Representative - Overnights position at Uline’s Kenosha branch offers a unique opportunity to join a fast-paced, friendly, and customer-focused team. This role is designed for individuals who enjoy delivering exceptional customer service during overnight hours, supporting customers by processing orders, making product recommendations, resolving account inquiries, and assisting with navigating Uline’s website and online ordering systems. The position comes with a competitive pay rate from $29 to $34 per hour, including a $4 shift differential, reflecting the premium nature of overnight work shifts. This role offers full-time hours with options for a 4-day or 5-day onsite schedule that includes weekends, providing flexibility alongside a consistent workload.

In this position, you will become an expert in Uline products and solutions, equipped with in-depth training and support to confidently answer questions related to product details, pricing, and shipping. The role emphasizes building strong relationships through various communication channels, including phone, email, and chat. You will work in a professional environment that encourages growth through one-on-one mentoring and frequent team events aimed at fostering connection and collaboration. This opportunity is ideal for individuals eager to develop critical communication and problem-solving skills, with the company offering thorough training even to those without prior customer service experience.

Uline emphasizes a drug-free workplace and mandates a pre-employment hair follicle drug screening for all new hires, signifying its commitment to maintaining high standards of integrity and professionalism. This overnight customer service role is entirely on-site, which means employees can engage directly with their colleagues to build meaningful work relationships and feel an integral part of Uline’s community. The company’s strong corporate values, combined with comprehensive benefits such as complete health insurance coverage, a 401(k) plan with a 6% employer match from day one, multiple bonus opportunities, paid holidays, generous paid time off, and a tuition assistance program for continuing education, all contribute to a rewarding and supportive employment experience.

Choosing to work as an Overnight Customer Service Representative at Uline means joining a reputable and growing company where your contributions to customer satisfaction and operational excellence are highly valued. You will have the chance to hone your skills, build your career, and enjoy numerous perks and benefits that support your professional and personal wellbeing in a dynamic and inclusive environment.