Customer Service Representative - Bilingual

Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials. With more than 9,800 employees across 14 locations, Uline has built a reputation for providing fast, friendly, and customer-focused service. The company is known for its stable and successful corporate culture, offering employees opportunities for growth and long-term career development. Uline operates a 24/7 operation and maintains on-site positions, contributing to a dynamic and collaborative work environment. The company is committed to maintaining a drug-free workplace, requiring all new hires to complete a pre-employment hair follicle drug screening. As an Equal Employment Opportunity/Affirmative Action employer, Uline welcomes veterans and individuals with disabilities.

The Customer Service Representative - Bilingual position at Uline’s Kenosha Branch located at 12355 Uline Way, Kenosha, WI 53144, offers a rewarding role for professionals who excel in communication and customer engagement. This full-time, on-site position features competitive pay ranging from $26 to $30 per hour, with significant growth and earning potential. This role is designed for individuals fluent in both English and Spanish, enabling them to provide exceptional service to a diverse customer base.

In this role, you will be deeply involved in processing customer orders, making product recommendations, and managing account inquiries by using world-class technology. The position emphasizes becoming a product and solutions expert, where quick and confident responses to questions about products, pricing, and shipping are essential. Representatives develop strong business relationships through multiple communication channels including phone, email, and chat. Understanding customer needs to recommend the best solutions and assist customers in navigating the Uline website and online ordering system are key responsibilities. Uline invests in in-depth training programs to help employees sharpen their problem-solving and communication skills while providing a professional environment with one-on-one peer mentoring, regular team events, and career development opportunities. The supportive atmosphere enables employees to connect and grow within the company.

This opportunity is ideal for driven individuals who seek to build long-lasting careers in customer service within a company that values stability, respect, and ongoing learning. Uline’s exceptional benefits package includes comprehensive health insurance coverage, a 401(k) plan with a 6% employer match starting day one, multiple bonus programs, paid holidays, and generous paid time off. The company also supports professional growth through its Tuition Assistance Program, which covers continuing education. Additionally, employees enjoy perks such as a café with daily affordable meal options, an on-site fitness center, beautifully maintained walking paths, and best-in-class modern facilities. Join Uline and be part of a team that makes the difference daily by delivering legendary service to customers.