Customer Service Representative - Bilingual

Uline is a leading family-owned distributor specializing in shipping, industrial, and packaging materials across North America. With over 9,800 employees spread across 14 locations, Uline is recognized for its stability, success, and commitment to employee growth and satisfaction. The company prides itself on fostering a fast, friendly, and customer-focused environment where employees are empowered to deliver legendary service to their customers. Uline operates 24/7 with various full-time on-site shifts, ensuring continuous and reliable support for its clients. The Kenosha branch, located at 12355 Uline Way, Kenosha, WI, serves as a hub for responsive customer service and operational excellence.

The Customer Service Representative - Bilingual role at Uline offers an exciting opportunity for individuals who thrive in a dynamic environment and are passionate about providing exceptional customer experiences. This position comes with competitive pay ranging from $26 to $30 per hour, along with significant growth and earning potential. It is a full-time, on-site role requiring a strong commitment to quality service and teamwork.

In this role, you will be equipped with world-class technology and in-depth training to become a product and solutions expert. You'll handle customer orders, make product recommendations, and manage account inquiries across multiple communication channels including phone, email, and chat. As a bilingual representative fluent in both English and Spanish, your communication skills will help you build strong business relationships and effectively assist customers in navigating Uline's website and online ordering systems.

Uline emphasizes continuous learning and development, providing one-on-one peer mentoring and a collaborative atmosphere with regular team events. This is an ideal position for individuals who value personal growth, enjoy problem-solving, and want to be part of a supportive team culture. As a company committed to diversity and inclusion, Uline is an Equal Employment Opportunity/Affirmative Action employer and strongly supports veterans and disabled individuals.

Joining Uline as a Customer Service Representative means becoming part of a drug-free workplace where all new hires undergo a pre-employment hair follicle drug screening. The company also provides comprehensive benefits from day one, including health insurance, a 401(k) plan with a 6% employer match, multiple bonus programs, and generous paid holidays and time off. Additionally, employees enjoy unique perks such as an on-site café offering affordable meal options, a fitness center, walking paths, and modern, clean facilities.

Overall, this position is well-suited for motivated individuals looking to advance their careers in customer service within a stable and growing company. Uline's commitment to employee satisfaction and professional development makes it an excellent choice for those seeking a rewarding workplace environment where their contributions truly make a difference.