Customer Service Representative - Bilingual

Uline is a prominent family-owned company recognized as North America's leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 locations, Uline has built a reputation for stability, success, and a strong commitment to quality service. The company operates a drug-free workplace and supports a diverse, inclusive environment, being an Equal Employment Opportunity/Affirmative Action Employer. Their Kenosha branch, located at 12355 Uline Way, Kenosha, WI, offers a dynamic and growth-focused environment for employees who are eager to build their careers in a collaborative setting.

The role of a Bilingual Customer Service Representative at Uline is an exciting opportunity for individuals fluent in English and Spanish, seeking to leverage their bilingual skills in a fast-paced, customer-focused position. The job is full-time and operates within a 24/7 schedule with various onsite shifts available, ensuring flexibility and a continuous workflow. Pay ranges from $26 to $30 per hour, with significant growth and earning potential for motivated candidates.

In this role, you will be the frontline of customer interaction, delivering legendary service that Uline customers have come to expect. Your primary responsibilities will include processing customer orders, making product recommendations, and handling account inquiries using advanced technology systems. Uline equips its representatives with comprehensive training, enabling you to become an expert in product knowledge, pricing, and shipping solutions. The environment fosters learning and development through peer mentoring and professional growth opportunities, allowing you to advance your career.

This position requires strong problem-solving and communication skills as you build business relationships with customers over the phone, email, and chat. You will help customers navigate Uline’s website and facilitate seamless online ordering experiences. This role emphasizes collaboration and connection, with regular team events to build a supportive and engaging workplace culture. Employees at Uline enjoy best-in-class, modern facilities, including an on-site fitness center, walking paths, and a café with affordable meal options sourced from local restaurants.

Uline supports its employees with comprehensive benefits, including complete health insurance coverage, a 401(k) plan with a 6% employer match starting from day one, multiple bonus programs, paid holidays, and generous paid time off. Additionally, there is a Tuition Assistance Program available that covers professional continuing education, demonstrating Uline’s commitment to employee development.

Overall, the Bilingual Customer Service Representative position at Uline offers a rewarding career with robust training, a supportive work atmosphere, competitive pay, and numerous benefits designed to foster both personal and professional growth. If you are bilingual, customer-oriented, and eager to develop your skills in a stable and reputable company, Uline’s Kenosha branch is an excellent place to grow your career.